Holiday Inn Resort The Lodge at Big Bear Lake by IHG

Lots of parking

No AC No coffee with free breakfast Had to pay for it Slider to balcony did not lock and Torn screen door Noisy fan Hardware in toilet tank sticks And wastes water

The bed is comfortable, the bathroom is clean, and the room is beautiful!!!

There is no kettle in the room!!

We decided to take a little staycation during Memorial Day weekend. A quick 90 minute drive from home, and we reached this cute hotel which was on the older side, but still comfortable and quaint. It's in the absolute perfect location, in walking distance to food, drinks, stores, activities and entertainment. The staff were friendly. Shoutout to Debbie and Anthony that made the check-in process easy and fast. There's an onsite bar and restaurant. I loved that the bar overlooked this little pond and that it had outside seating. There was live music on the Saturday evening. There's complimentary coffee in the lobby. Just an FYI there is no AC currently (not sure if that was temporary or permanent), so be prepared for the rooms to be very warm during the day, but who's staying in a hotel room during the day, when there's so much to see, right? Night time just leave the window open. We did get a fan to help cool room. Not sure how uncomfortable it will be in summer. We will be back.

Nothing

Booked a room 4 months ago and received email night before my stay that my room was cancelled due to overbooking? No call, no apology nothing. I called and the lady at the desk said the manager had just done it in the computer system due to overbooking I said is there anything that could be done? I’ve been booked for almost 5 months for a Spartan race in big Bear California. She said no nothing can be done. The manager said it’s done. They claimed that Booking.com overbooked. And I explained that you’re just now letting me know the night before horrible customer service. I recommend no one staying here if this is the way that you customers. No offer of any room the future discount. Nothing just an email saying I was canceled. Unbelievable customer service wow.

Over 60 years and 40 years for my wife and me coming to Big Bear Lake. Usually stayed with family but this time it was 10 years since our last visit. We remember when this hotel was built and wanted to check it out. We weren’t disappointed! Great location, facilities, and staff.

No ac but it was cool outside so when you opened the sliding door it was comfortable