Gateway Madurai

Ok. Nice location and ambiance. I feel it is overpriced

I came to Madurai to visit Temples and Akshaya Trust. A friend had just stayed at this hotel and liked it plus I really like the Taj property group. Coming from the Taj Mahal Palace in Mumbai I have a really high standard. This hotel is nice, comfortable and the staff very helpful but it is a tiny bit of a country cousin. The view in the morning from the breakfast space is super and I really liked all the peacocks wandering around however if you have any walking issues it is quite a walk from one's room. The evening head chef made me a wonderful dinner and I even asked for a bit more of his appetizers. I would stay here again especially because of the lovely location.

Fabulous property, perched on a hill overlooking the temple, with peacocks idling by. General Manager Indranil and his team put up a great show and we were treated like royalty. Wonderful experience.

I stayed at this hotel two separate times - the first stay a week ahead of the second stay. First stay of two nights had been booked direct. Second stay of one night booked on Expedia. Vast difference between the two stays for the room and for the quality of service. Lovely place, but the room is better when booked directly with hotel. Deluxe option is better than standard option but both are good. Restaurant staff are inconsistent on service, but they also work extremly long days! Food is good. Drinks are expensive. Property is wonderful! An oasis away from the city hustle. A pleasure!

good ambience, lovely hotel..good staff. there were pretty peacocks around, location and rooms are very good.

I had booked the hotel for my parents as they were transiting. It was ther anniversary, so i called up to request for a small cake to be sent to them, on payment. However, the hotel staff was kind enough to assume me that it would be complimentary. however, when i called up my parents at about 9 PM,they said they hadn't received any cake from the hotel.I called up the hotel to speak to the duty manager, and turns out he wasnt available.I left him a message to call me back, but the call never came. At about 10 PM, a cake was delivered to my sleepy parents.Its not a big deal,, probably someone slipped up, but I expected someone to call me back, even if the cake was not delivered. Rather, by delivering the cake at 10 PM, the whole meaning was lost..Didn't expect this from Taj.

We enjoyed the taj hospitality to the hilt. The location was away from the hustle bustle of the city and property was well maintained. We will always stay here in future trips to the city..

my wife and i enjoyed two wonderful days at the Gateway touring Madurai; our room was comfortable (and enormous) with seating for 4 on the porch, a king bed, couch, desk, table, and large bathroom; the restaurant was quite good, though we found the a la carte dinner and lunch items to be better than those on the buffet; our tuk tuk driver, Pandy (aka "007"), arranged by the front desk, twice took us to the main temple in town (about 15-20 mins.) and waited several hours to take us back to the hotel; he was exceptional.

INteresting place well maintained. You can see peacocks all around dancing. Good pool and TT and gaming options. Kids loved the food and ambience.

The arrival at Hotel was pleasant with Dancing Peacocks in view. The check in was messy. The room # 33 is as large as a small hall on ground floor. But room did not had any toiletries or sleepers except washing soap and shampoo and had a stinking smell as found in old unmaintained hotels. There was a big spider roaming around in room and made sleeping difficult. There is not much to write about except the hotel is located on a small hill with beautiful view of city and surroundings with lots of birds all around. It is not value for money you pay.