Hotel Barsey by Warwick

Tout. La vue est exceptionnelle. Le mobilier est très bien choisi. Tout est beau, propre, sent bon. Ils acceptent les chiens et mon chien s’est senti accueilli comme vous pouvez le voir. Le personnel est respectueux et gentil.

Si vous pouviez ajouter un peignoir et 2-3 friandises ce serait parfait !

I was charged an extra 100€ at reception without explanation. I was later told it was a bit deposit which will be returned. It was never returned. Also items went missing from my room during my stay. The hotel has not answered any of my inquiries regarding this matter.

The location of the hotel is amazing and is well connected via the tram. Bed is comfortable and rooms are clean and tidy. I could only book a twin room, as was the only one available but the rest is fine. The bathroom could do with some upgrades in line with the design of the hotel, especially the shower over bath and the wooden.

Staff take too much time to check-in and check out. I asked about the invoice on my arrival, but they declined taking only the deposit, although I have been charged already by booking.com. I would have appreciated a message saying that Tram was not available until the end of August. I was not prepared for the bus replacement, whilst I can expect a deposit. The bathroom could do with some upgrades in line with the design of the hotel, especially the shower over bath and the wooden works.

Très bien