Gateway Coonoor

First, the very helpful and caring staff at every point of contact. The rooms are spacious and well appointed. One of the few hotel rooms where 2 bags can be opened and stored. The gardens are beautiful and so well maintained. What lovely bougainvillea and jacaranda. The location is great.

The food is not the best although Chef Ramalingam was very obliging and made special items for us not on the menu.

We stayed here to celebrate our anniversary on 21st April and chose this property as Taj loyalists of over 12 years. Unfortunately, this turned out to be one of our most disappointing stays. Despite informing the hotel multiple times—during booking, prior communication, and again at check-in—our anniversary was completely overlooked. There was no acknowledgement at all, not even a simple wish, which was extremely disappointing for a special occasion. While the property itself is beautiful, with well-maintained gardens and a wide variety of flowers, the service fell far short. The staff was courteous but clearly inexperienced and overstretched—it was evident the hotel is understaffed, with the same team managing operations across meals. Food was average, and no effort was made to understand or accommodate preferences. In-room dining got our order wrong on multiple occasions. Overall, the experience lacked the warmth, personalization, and attention to detail that Taj is known for. We had originally planned to stay until 22nd April but chose to check out a day early on the 21st. Even during checkout, there was no attempt from the front office to understand why or address our concerns. The airport transfer arranged by the hotel was also concerning, with the driver driving rashly, making for an uncomfortable journey. The only bright spot was Surya from the restaurant team, who made a genuine effort to improve our experience by addressing feedback thoughtfully. Overall, while the property is visually appealing, the service and experience did not reflect Taj standards in any way. This was a special occasion for us, and it was disappointing to see it handled so poorly.

Gorgeous and close to centre of town

No views of tea gardens. No windows in the sleeping area

Good Property

Monkey menace is terrible! They even get into the Restaurant and start taking the Food kept on the Table. This needs to be urgently addressed

Beautiful lush green, quite n peaceful place, colonial architecture. Good ambience. Restaurant n lounge are welcoming, the staff is warm and friendly. Especially Jhilik would greet us every morning during breakfast and dinner with a warm smile and her service was impeccable, she took our special requests as well. We stayed for two days the rooms are clean well equipped. The recreational amenities for adults were not there they can have some activities n local crafts sessions.

This is the place to come if you want a relaxing break . Very unique property with unique rooms. Food is also good The team members are absolutely amazing Jhilik from the dining room was so wonderful and caring .She made us feel so welcome and comfortable during meal times . Britto along with the servers also took good care of us. Theresa from the front desk was super helpful, went out of her way to make us feel happy with her thoughtful gestures . She along with Jhilik made our vacation memorable!!

I would give 5/5 rating. Stayed here for a weekend in coonoor. The staff Leona theresa ,samiya ,kiran were incredibly friendly and welcoming from check-in to checkout. Staffs at the front desk upgraded our room and gave great local food tips. Rooms were clean and quiet. Would absolutely recommend and come back.

Incredible service staff caterers to our every need. Great property overall really felt like home. Rooms were very spacious and clean with a controlled noise level . All in all our whole family enjoyed this holiday will definitely come back soon !!

Beautiful hotel with positive vibes.Felt like staying back for a few more days. Taj staff were fantastic, they catered to every guest need. Our food was exemplary. Our room was spotlessly clean. Service in the restaurant was spot on. A big shout out to the hotel team Thank you so much!!!

It was a wonderful stay at Taj Coonoor. The staff and ambience were excellent, and we truly enjoyed our time there. We would like to sincerely appreciate Ms. Leona and Ms. Thresa for their warm hospitality. The traditional way of welcoming guests was a beautiful touch. Overall, we are very grateful to the Taj team for creating such memorable moments for us.