Tivoli Marina Vilamoura

First class facilities with first class attention from staff in every area. Having stayed before it fully lived up to our expectations.

I recently stayed at the Tivoli Hotel with my mum for a special occasion and, unfortunately, our experience was quite mixed. On arrival, the reception staff were very friendly and welcoming, and we really appreciated how helpful they were when checking us in. When we reached our first room on the 3rd floor, we were disappointed to find stains on the headboard and carpet and marks all over the walls. Considering how much we paid and that it was a special occasion, it was quite disheartening. To their credit, reception were very apologetic and quickly moved us to a room on the 7th floor. The new room was better, though still had a few marks and signs of wear, but we decided to make do. The main issue was the noise. Our room faced the marina, and the pubs and karaoke bars across the road were extremely loud, with music, shouting, and singing going on until around 2 a.m. We barely slept for three nights and ended up catching up on sleep around the pool during the day, which really affected our stay. We mentioned this to reception when checking out, and they said we weren’t the only ones, as several other guests had also complained. On a positive note, breakfast was good, and the hotel’s lobby, pool, and spa areas are lovely and well maintained. The staff were kind and helpful, but the room quality and lack of sleep sadly made the stay less enjoyable than we’d hoped. If you stay here, I’d recommend asking for a room away from the marina side.

Great hotel

The reception check in was cold and unwelcoming. We queried about the possibility of an upgrade with the VIP status of the hotel, but were told we would have to pay for it. The rooms are clean but tired with no lock or closing mechanism on the bathroom door. There is no iron in the room either. I visited guest services to try and find a corkscrew to open some wine in my room. I was told that I could not borrow one but they would send someone up to open my bottle at a charge of €7.50, and the same charge any time I wanted another bottle opening so I went out and bought a corkscrew since they insisted on being unhelpful. The pool area is nice but busy. We had lunch at the pool bar on one occasion but it’s expensive for what it is. €22 plus service charge for a flat champagne. It was sent back and replaced with a warm one. The location of the hotel is good, but that’s about it. I left feedback via Expedia during our stay but no response from the hotel manager. The receptionist was very cold and blunt when we checked out. The bell boys are very friendly and chatty though. We spoke to a few others who were quite underwhelmed with the hotel. We were on the 8th floor sea facing which was a nice view, but we got the noise from the Puro Club all day.

Lovely location, nice hotel, breakfast was very fresh & lots of choice.

I had previously stayed at the Tivoli Carvoeiro and had a great experience. It was wonderful in all aspects! I thought I'd enjoy the Tivoli Vilamoura for a stay closer to the airport on the tail end of my trip. I was so disappointed! Several of the light switches and the reading light in my room didn't work. There were ants in the bathroom. And there were splotches of bird poo on my balcony wall. But the thing that I finally had to complain about was when I went to use the Nespresso machine in my room and the coffee cup still had coffee drip and lip residue on the outside of the cup from a previous guest. It appeared to just have been wiped on the inside. Additionally, the pool waiters and the food were both mediocre too. The reception staff members were friendly and efficient though! In general, I was disappointed in how this Tivoli compared to my previous stay at Carvoeiro. It seems as thought the Vilamoura staff is not being held accountable to high standards and this hurts the Tivoli brand. I hope they do better in the future.

Beach

So relaxing friendly staff lovely hotel. Drinks are ridiculously priced around the pool and in the bar and then they put a service charge on every transaction which make it even dearer.

Unfortunately, we had just come from the Tivoli Kopke Porto Gaia, which was amazing. We were expecting a similar quality and were extremely disappointed. Once you step off the elevator onto the floors, the five stars turns into two and a half stars. The remodel construction is terrible. Unfinished baseboards, some strange form of flooring, cracks, unfinished paint, extremely cheap materials in the rooms and our shower had mold buildup. The rooms are not exactly "soundproof" because you can hear every footstep in the room above and people opening and closing their doors non-stop.

Lovely hotel. Lovely staff hotel and we would stay here again.