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8.8 / 10 Guest Rating

Level Chicago – Old Town

1140 North Wells Street, Chicago, Illinois, 60610, Chicago, US

Level Chicago – Old Town - main view

About the Property

Luxurious Spa Experience
Indulge in relaxation at the full-service spa, sauna, and health club at Level Chicago – Old Town.

Recreational Delights
Enjoy the seasonal outdoor pool and arcade/game room during your stay.

Convenient Amenities
Benefit from complimentary WiFi, a 24-hour business center, and personalized concierge services.

To book your stay at this family-friendly aparthotel near popular attractions, visit us now at Level Chicago – Old Town.

Facilities & Amenities

Full-service spa
Health or beauty spa nearby
Firepit
Arcade/game room
Free WiFi
Swimming pool
24-hour front desk
Terrace
Garden
Luggage storage

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

The seasonal pool will be open from May to October. Pool access available from 7:00 AM to 10:00 PM.Only registered guests are allowed in the guestrooms. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). The property is professionally cleaned.Contactless check-out is available.

Check Room Availability

1 night · 2 adults

Available Rooms

Executive Suite, 1 King Bed with Sofa bed, City View - Photo 1
Executive Suite, 1 King Bed with Sofa bed, City View - Photo 2
Executive Suite, 1 King Bed with Sofa bed, City View - Photo 3
Executive Suite, 1 King Bed with Sofa bed, City View - Photo 4
Executive Suite, 1 King Bed with Sofa bed, City View - Photo 5
Executive Suite, 1 King Bed with Sofa bed, City View - Photo 6
Executive Suite, 1 King Bed with Sofa bed, City View - Photo 7
Executive Suite, 1 King Bed with Sofa bed, City View - Photo 8
1/8

Executive Suite, 1 King Bed with Sofa bed, City View

1 King Bed and 1 Double Sofa Bed705-sq-foot room with city views Layout - Separate sitting areaInternet - Free WiFi Entertainment - Flat-screen TV Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwaveSleep - Pillowtop bed, premium bedding, and bed sheets Bathroom - Private bathroom, towels, and a shower/tub combinationPractical - Washer/dryer, free local calls, and safeComfort - Air conditioning, daily housekeeping, fresh towels every 7 days, fresh bed sheets every 7 days Accessibility - Smooth flooring in roomNeed to Know - Weekly housekeeping, no cribs (infant beds) availableNon-Smoking

65 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Safety deposit boxTelephoneAir conditioningDeskMicrowavePrivate bathroom

SUITE EXECUTIVE CITY VIEW

Non-refundable
Room Only
20% OFF$550.24

$440.19

Includes taxes & fees
Deluxe Room, Multiple Beds, City View - Photo 1
Deluxe Room, Multiple Beds, City View - Photo 2
Deluxe Room, Multiple Beds, City View - Photo 3
Deluxe Room, Multiple Beds, City View - Photo 4
Deluxe Room, Multiple Beds, City View - Photo 5
Deluxe Room, Multiple Beds, City View - Photo 6
Deluxe Room, Multiple Beds, City View - Photo 7
1/7

Deluxe Room, Multiple Beds, City View

4 King Beds8500-sq-foot room with city views Internet - Free WiFi Entertainment - Flat-screen TV Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwaveSleep - Pillowtop bed, premium bedding, and bed sheets Bathroom - Private bathroom, towels, and a shower/tub combinationPractical - Washer/dryer, free local calls, and safeComfort - Air conditioning, daily housekeeping, fresh towels every 7 days, fresh bed sheets every 7 days Accessibility - Smooth flooring in roomNeed to Know - Weekly housekeeping, no cribs (infant beds) availableNon-Smoking

789 m2
Sleeps 8
4 King bed (151-180 cm wide)
Amenities
Safety deposit boxTelephoneAir conditioningDeskMicrowavePrivate bathroom

DOUBLE DELUXE CITY VIEW

Non-refundable
Room Only
20% OFF$456.54

$365.23

Includes taxes & fees

Guest Reviews

8.8
Excellent135 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the good amenities.

Categories

Cleanliness8.0
Service9.0
Location9.5
Room Quality8.5
Amenities9.0
Value for Money8.5
Food and Beverage9.0
Overall Experience9.0

Select topics to read reviews

D
DimitrausUS
Verified booking
review category business travellers
Standard Room
Stayed in Jun 13, 2025

"Disappointing"

4.0

Nice location. Comfortable bed.

The room we were given was backed into the elevators. The bedroom wall is connected to the elevator shaft, and you can hear the elevator traffic all day/night/ morning long. We also had the neighboring unit throw a bday party until 2am. We intentionally booked an apartment stay in hopes to have a more quiet/ home like stay. Unfortunately that was not the case and the televisions did not allow for any streaming apps to be accessed because they are using universal remotes that cannot access that part of the menu options. Unfortunately this property is way too expensive for the experience we had.

Helpful?
1
142stanzusUS
Verified booking
Friends getaway
Standard Room
Stayed in Jun 11, 2025

"Did not honor booking, no management, no staff"

2.0

Booked a prepaid 3-night stay for over $1,100 via Kayak/Traveluro, but was refused the stay at Level Chicago Old Town. No real staff—just two guys vaping out front, no manager to help. When I complained, I got insults, not solutions. Traveluro is unreachable. Had to book elsewhere at extra cost. 6 days and still no response from Levels or the booking site. Do NOT book with Level Hotels or Traveluro—they should be delisted from all travel sites! #TravelWarning #AvoidLevelHotels #TraveluroScam

Helpful?
A
AdamusUS
Verified booking
review category business travellers
Standard Room
Stayed in Jun 11, 2025

"Very good"

8.0
Helpful?
I
ian
Verified booking
family
Standard Room
Stayed in Jun 10, 2025

"Exceptional"

10.0

Hotel was nice

Helpful?
M
MeaghanusUS
Verified booking
family with young children
Standard Room
Stayed in Jun 10, 2025

"Exceptional"

10.0
Helpful?
M
MarilynnzNZ
Verified booking
young couple
Standard Room
Stayed in Jun 6, 2025

"Spacious apartment, good location"

6.0

Spacious apartment, good location

No housekeeping done..only had 2 towels for our 3 night stay. Very noisy from 10pm till midnight from another apartment...tried to ring front desk but Noone answered. Our key would not allow access to swimming pool...when we asked at reception we were told it was preloaded and weren't able to fix it.

Helpful?
N
Natalie
Verified booking
Standard Room
Stayed in Jun 1, 2025

"Exceptional"

10.0

I had no idea how nice this property would be! I had a full one-bedroom apartment and amazing view and amenities. 10/10, would stay again!

Helpful?
C
Chris
Verified booking
family
Standard Room
Stayed in Jun 1, 2025

"Excellent"

8.0

was very nice, lots of amenities, and clean.

Helpful?
L
LaurausUS
Verified booking
solo traveller
Standard Room
Stayed in May 31, 2025

"Exceptional"

10.0
Helpful?
S
SarahusUS
Verified booking
young couple
Standard Room
Stayed in May 29, 2025

"Superb"

9.0

Friendly staff -great location and lots of amenities!

Nothing!

Helpful?
89
10
9
10