State House Inn, Trademark Collection by Wyndham

The hotel checked out one of our guests after the first night and gave his room away. They did not have another room at our rate to accommodate him. I asked just to book the room anyway they told me see the manager the next morning and she would straighten it out. I went down the next morning at 7 AM and I was told she would not be until 9 AM. I took her phone number and called her at 9:02 AM they told me she was in training and not available and to call back at 4 PM. I asked for her to call me back which she actually did, unfortunately I missed the call and I called her back within two minutes. They told me she was gone for the day to call back on Monday. I called Wyndham reservation and was able to book the room that they would not book for me. I figured I would just figure it out after the manager got back. when we arrived at the hotel that afternoon, they originally could not find the reservation. I just booked. They then told me my guest had been moved to another room and that he’d never stayed in his original room. They sent my guest to a room then they had me call him after he was in the room and asked him not to use the room because they were going to send him back to the room they said he never stayed in. When he got to the new room, the key would not work so they sent him back to the room. They told him to leave. Also, there are french fries in the hallway for three days. Homeless people harassed us outside of the building, we also seen them in the lobby.

The property overall isn't bad but the system they utilize to unlock the room doors is poor. Plan on making a trip to the check-in daily for new keys. On the other hand the staff are really nice people.

I would strongly recommend the Inn to anyone who is staying in Springfield. The staff was exceptional in their courtesy, efficiency and efforts to see that we had a wonderful stay.

Expired milk!!!!! No breakfast served !!!!

Walls are very thin some were not working breakfast went completely down hill! weirdos lurking the parking lot

Very clean. They are care and wonderful people who work there. Would most definitely stay there again. Thank you soooo much.

Staff were incredibly friendly and accommodating. It’s a shame they have to work around issues with building upkeep. First room had a dead thermostat, no big deal they moved me to another room with an upgrade. One of the two rooms in that suite had a working thermostat. 1/2 the lightbulbs were gone out of fixtures. A few more just burnt out. Two TV’s…no remotes. No trash can. Coffee…no coffee maker. Most of the buttons were torn off the phones. No DND sign. No shampoo or conditioner. That said, I do feel as if it was clean and all these issues are easily addressed. I hope they do so for the sake of their good employees.

Great location and staff!

Had to ask for toilet paper and hand soap as there was none in the room when we arrived. For breakfast 1 hour before it was over no one to be found to ask, but no reg milk only chocolate, waffle batter all empty. No bread, bagels or muffins. When i did find someone it was an inconvience to help us. Would not recommend this place.

Have stayed here several times, service and amenities were a little lacking this time.