State House Inn, Trademark Collection by Wyndham

The State House Inn is a value proposition and that is clear from the rooms and throughout. In other words, it is providing basic affordable accommodations. It is not a luxury resort. Our suite had a large seating area and a separate bedroom. Even though it was on the second floor, it felt more like a garden apartment because all we had for light was a narrow window that began 3/4 way up the wall and looking onto the hvac system. If you want a view. avoid #201. There were stains on one of the chairs and on the carpet. It wasn't dirty, but there was no denying that everything had been used heavily. There was a table beside a wall that previously held a built-in. We could tell there had been a built-in because it hadn't been fully patched. Even though we had coffee, we had no coffee maker. And there were no garbage cans. A weird aspect was that because of some town ordinance, there are no soap or shampoos in the rooms: you have to ask for them at the front desk. Apparently a Springfield believes it better for the environment that people smell. For all that, it was a room; it was tidy; it was clean; we slept undisturbed; and we carry on.

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I booked a room at The State Inn from August 13–15 and had a truly disappointing experience. I called the hotel in advance to let them know I would be arriving early on the morning of August 14, around 8:00 AM, and would not be staying the night of the 13th. I was assured by a helpful gentleman on the phone that my room would be held and ready for my early arrival, and he took down my information. To my frustration, when I arrived—exhausted and running on no sleep—the front desk attendant informed me there were no available rooms and that housekeeping wouldn’t arrive until 9:00 AM. I explained that I had already paid for the room and had made prior arrangements with the hotel. She initially insisted nothing was available, until I pressed further. Only then did she ask for my name and “suddenly” found a room. Her attitude was dismissive and unhelpful, and it felt like if I hadn't pushed back, I wouldn't have gotten the room I already paid for. Once I got to the room, the experience didn’t improve. The hallway carpets were visibly dirty and hadn’t been vacuumed. The room itself was somewhat clean, but the bathroom had a terrible odor, likely from being wiped down with a dirty rag. There were no toiletries—not even soap to wash my hands. On top of that, the air conditioning didn’t work properly. It was 93 degrees outside and the thermostat inside the room read 78, making it extremely uncomfortable. Will not recommend to others.

The check in staff was friendly. Room and lobby were inviting and clean. The only things i didnt like were each bed only had 2 pillows, which i did text to receive more.. and did not get, also there is no mini fridge/microwave. Other than that it was a nice quiet stay.

The property is very conveniently located in downtown Springfield. The state capitol and within a few minutes driving distance from the Lincoln historic suites. The hallway carpeting wasn’t vacuumed, and there is a busy train station nearby that may bother some people.

It is an old hotel. The air conditioning in our room did not work. Was told that switching to another room would not help. The place is to be renovated but that has not yet occurred. It was close to everything we wanted to see so that is why it was selected. We walked to everything.

Poor selection for continental breakfast; no fruit, milk (offered dry cereal, but no milk), yogurt) - staff barely refilled select items they did offer; most staff seems to not want to work.

Breakfast was good. You had to ask for toiletries and no hair dryer Bed needed a new mattress

Nice! Easy location!

The location was good. The room was spacious and comfortable although one light was missing from a lamp. The bed was comfortable and clean. I had to request soap. The breakfast choices were very good although the gravy was not available every day which was disappointing.