Holiday Inn Express & Suites Sylva / Dillsboro by IHG

Our room smelled bad. The hotel was empty and they gave us room number 209, view of all the ac units outside of our window when the hotel was mostly empty for a Thursday night on May 29, 2025. Loved the roof at the check in floor as it was raining. Would love to have cut up fresh fruit and bacon on the breakfast buffet.

Great breakfast, loved location

Front desk was so sweet and rooms were clean

They have recently undergone a big remodel. Everything about the hotel looks fresh and new. Rooms and beds are very comfortable. The front desk lady was very friendly also.

The hotel had been recently updated. Clean rooms. Breakfast could have been better. I asked for clean towels and got was asked to deliver my used towels to dirty towel cart. Seemed a little rude and no interest in delivering the towels although the housekeeper was in the hallway.

Enjoyed coffee and yogurt, turkey sausage with gravy that goes with the biscuits before leaving on Monday. Two big things to note: Forgot my razor when packing and needed to shave. Asked the front desk if they sold razors in the store. Turns out they offer razors and other toiletries gratis. Thank you for the razor. Liked also the beautiful landscaping around the property. Flowers in bloom everywhere, roses, lilies, etc. Parking lot is clean, well-lighted, safe. There was a flyer explaining that a large investment was recently made to the property with updated furnishings, decor, etc. Looks nice. Room, bed, bathroom, all comfortable and clean. TV is Direct TV and worked great. This property is close to Sylva and a great choice if visiting Sylva, Balsam, or other place nearby, or if taking the road south to Athens, GA. Easy access on/off the highway. IHG Hotels very reliable with good quality control. Not a risk like some AirBnb or bargain chain.

Nothing.

Bed was extremely uncomfortable and the highway noise was overpowering. I sleep with a sound machine and could still hear the cars/trucks going by. Also disappointing that the hot tub was out of service. That’s one reason I booked here and I couldn’t even use it.

A little out of the way.... signage needs to be more visiable. We kept getting lost and would pass the place.

I liked the amazing spread they put out for the free breakfast. Staff was also very nice.