Hospes Maricel & Spa, Palma de Mallorca, a Member of Design Hotels

The staff were welcoming on arrival but we asked if we could get a snack and no one came over with a menu - we had to go and ask the receptionist to get the bar staff for us. On one occasion we asked for a snack by the pool on a rainy day and we waited for about half an hour for a menu then gave up and went out. Sometimes if you arrived to breakfast there were no tables available but the breakfast was very good choice. The room - it wasn't clear from booking on Expedia that the Eco Rooms are in another building across the road to the main hotel. We did get upgraded to the best Eco Room when we arrived for the same price which was very good. Although we did ask if we could get a room in the main hotel when we realised the buildings were separate but no one called back at all that evening. We then asked the next day and they did find us a room which we declined in the end as it was much smaller than the one we had. The Eco rooms are under the road and are by the gym and spa area and the underground garage. To park in the hotel costs 12 Euros per day.

Only stay in the main hotel the suites advertised opposite are not worth the walk over to the main hotel where the pool and view is. Main hotel is excellent for couples not families.

Great hotel on the waters edge close to nice beaches,Palma and good restaurants. Fantastic pool and lovely beach 100 metres away with simple but nice cafe that sells fish and paella.

First night they put us in an old dirty room with a non-working air conditioning. We complained 3 times about it, but nothing was done. We were told to give the AC time and it will start cooling. It never did. The next day we were moved to their newer building across the street, but to our disappointment there was no hot water in the morning. Not a five star hotel. Unfriendly staff.

Booked an Eco Deluxe room w Private Pool. They didn't mention these rooms are across the street and over look a major road with constant noisy traffic. Have to look over traffic to see the water. Kept us up all night. Was not impressed with the staff. Quite short and you could tell they get a lot of complaints about rooms. The only nice part of this hotel is the pool. In an awful area of Palma without many restaurants within walking distance. Very very under impressed. And quite honestly it ruined our vacation there due to lack of sleep in noisy room.

A truly beautiful building with the most helpful staff. Nothing is too much trouble for them. We had some issues (hence my giving Pleasing rather than excellent overall) but they bent over backwards to help make things right. Javier, especially was exemplary in my opinion. Because of this attitude of trying to make your stay as good as it can be, I would love to go back. A small issue that I have had to insert here as the 'Things that could be improved' section isn't large enough - I think the corridors of the annexe should be air conditioned as when you leave your room it is very hot and some distance before you are out of the building and this is not great as you are then very hot again (not what you want having got ready to go out to dinner).

No question that Hospes was a beautiful hotel but the service we encountered was not what you'd expect for a 5 star hotel. Everything was just too hard for staff. And every minor request was an extra cost. Was so shocked to be told that a late check out at 2pm would cost an extra 90 euro... Seriously?... I have loads of examples to add but will spare you. Restaurant service was also pretty bad so recommend taking a walk into town instead of using the restaurant. Was not a terrible place I expected a higher quality of service for the price.

I traveled to Spain with my husband and 2 couples. Mallorca was our favorite stop in Spain. The hotel was in a great location and we loved the pool. It was very quiet so if you're looking for late night scene, this isn't it. Everyone was very nice.

This is a spa hotel and I do not use those facilities. Our first room was beautiful but not comfortable and in an annexed building and I have minor mobility issues.. Because they were at capacity, they gave us the second room for only one night. It was beautiful and had a large terrace with a fabulous view. We spent the third and fourth night in a room with another beautiful view, no terrace and in need for some updating.

Simply outstanding on all fronts : service, room quality, facilities, and location.