The Sandman Santa Rosa Sonoma, an Ascend Collection Hotel

Location

The fire alarm going off at 6 am

Property was beautiful with ample parking, pool was clean, rooms were cozy and aesthetically pleasing, beds were very comfortable

N/A

The room was reasonably clean and the location is convenient for exploring Santa Rosa. The pool was fine when we used it. Did not have breakfast.

Guests smoking THROUGHOUT the property—in the parking lot, on balconies, and in rooms (fire alarm went off our first night, fire department never came to give the all-clear). The overall environment felt unsafe for families: loud profane arguments with violent threats audible through the walls, visibly intoxicated guests, and an atmosphere that made us uncomfortable having young children there.

When I went to pay I was charged more than 100.00 higher than your price quote and they refused to honor your agreement with them

Location and breakfast was good.

Person in the room next door was yelling for hours all morning with the room door open without any staff trying to quit him down or intervene. The person seemed like he would confrontational with any passer by's. Went on from early morning to the time I checked out. Made it feel unsafe.

The hotel is an upscale version of a motel, with hotel accomodations. The decor of the rooms is really new, very nice and everything seemed quite clean. If you stay in the 260s you'll end up with a beautiful view of the pool and recreational area, as well as the hills and trees in the distance. The pool area was well-maintained and the pool was heated. The breakfast was nice as well. Parking was free but I believe they're about to start charging $5/night. It was an easy drive around Somona County, very close to Sebastopol, and the Charles M Schulz & Sonoma Children's Museum were 5 min away. Surrounded by a lot of food options, chains and local spots.

They offer housekeeping services every 3 days unless requested otherwise and it's hard to dispose of trash if you're going by their schedule. Most of the staff was friendly and knowledgable with a couple of exceptions. If we hadn't stayed in the building and floor we did, the view would have been very parking-lot oriented.