Holiday Inn Express Hotel & Suites Dayton-Centerville by IHG

We booked 2 queen beds and when we arrived at 1:30 am, we were told that another guest had decided to extend their visit and we could “either take a room with a king bed and a “couch bed” or you could go to another hotel”. We took the room (for 4 people) only to find out that it wasn't a pull out couch, it was a hard small couch. We had 3 people in the bed and one on the couch. It was incredibly uncomfortable and a terrible night. In the morning after explaining the situation to the manager, we were told that they would be refunding our room. We are waiting on that to happen. The staff in the morning was very understanding and kind to our situation. Other than that situation, the hotel was very nice and breakfast was great.

The only complaint I have is in the bathroom. There really needs to be more counter space..

I liked the dispensers used for the soaps, shampoo, and conditioner.

Arrived late at night for check in the room AC wasnt on even though it’s summer and the thermostat in the room was 80 degrees. The room smelled like wet dog and dirty feet, the carpet was damp. Took hours for the room to cool down once we turned the AC on couldn’t sleep with how hot and smelly the room was.

Appearance was well maintained. It was at night so we may have not seen everything. Nicely decorated inside and smelled clean. Room was nice and cool when arriving.

Didn’t like the 50 deposit fee upon arriving which was told would be refunded within 24 hours. We are still waiting. Also noticed there was still spots on ceiling above shower which was from previous mildew growth. The was still a hole along the light switch in bathroom when they placed to plates and switches.

While the location was convenient, the place seemed a bit run down. Not super clean but livable. Staff was great! Coffee was fantastic. I'd stay there again.

It was very clean, but that is not very relevant, as we only needed to stay there for one night. We appreciated the cleanliness, nonetheless.

Nice breakfast

The bed was not comfortable at all. Like sleeping on plywood.