Red Lion Hotel Ellensburg

Front desk worker was on her phone during the entire check in process

Excellent pillow top queen bed with four pillows!

My bed was like sleeping on a cloud!

You need more non-slip items in the tub for showers! Plus, I had no hand soap!

The air conditioner in the room did not work, it was very warm most of the night, I told the front desk agent about it, he sent a note to maintenance, was not able to move me to another room, they were sold out of clean rooms, I could hear a dog barking in the room next door all night.

I was here to run a conference. The best thing about this place is the remarkable level of customer service and amazing employees--the finest I've ever encountered. Otherwise, everything is broken, closed, stained, or missing. Shame on the owners for letting the facility degrade to this degree.

For breakfast you could hardly consider it. The only fruit was oranges and they sat there rotted. Milk expired.zero protein. Not even yogurt! Sad!!

Pre paid reservation. Told room would be ready at 3:00 pm. Had to wait until 4:30 pm.

The room smelled very strongly of bleach and chemicals that it triggered my asthma. I had to open the window and door to try to air it out. The smell was coming from the bathroom area. The carpets in the room had debris (food crumbs) on them and there were areas of the carpet coming off. The halls also have carpet coming off. Definitely needs a renovation. Not coming back.

The bad: When we arrived, there was no running water. We were not informed of this ahead of time . We were not informed at check-in either. The key to one of our rooms only worked half the time. The pool had some clumps of what looked like hair at the bottom. The gym was out of order. The desk chair in one of the rooms was in bad shape and too uncomfortable to use. Breakfast was very limited to mostly carbs and fats. Only protein was hardboiled eggs and yogurt. The staff was cordial but inhelpful with all the problems. The good: very comfortable beds.