The New England Hotel

Nothing at all didn’t even end up stay there and wouldn’t advise anyone else to either

I didn’t like nothing about it and would never stay there ! Crack head coming running out hotel chasing a woman and fighting in car park and went back inside the hotel I didn’t even get out the car and hotel refused a refund

Great location, and great value for money - big spacious room - issue with lock on door but staff quickly resolved the issue very professional

We had an issue were the lock had broken out of hours so we couldn't get back into the room. We called and the staff were exceptionally professional and quick at resolving the issue with a locksmith out within 20-25 mins, a new room was given to us and our stuff was obtained back from the room quickly

Checking it earlier would have been better we found 5pm a bit late. More details to finishing, room was nice and adequate, but if you were a large couple it would have been very small and decorating was unfinished. But apart from that we enjoyed our stay and would stay again at the right price.

Location

I only interacted with the one member of staff available and she was very polite and helpful. As my wife is disabled and the only twin bedroom was up on the second floor entailing two staircases, once up there, my wife did not want to come down again to eat in the restaurant. I took drinks from the bar in plastic glasses and the menu up and down again with our order, which was then packed as an Indian takeaway with plates and cutlery which I collected 20 minutes later and then took the plates, etc, back down after we had eaten. I was happy with the way the hotel dealt with the situation.

The twin beds were comfortable, but the room was very warm, with the only ventilation being the three windows, which I opened. Being in the centre of town this made it quite noisy. The cleanliness of the room and facilities were very good, but the bathroom was a different matter. Firstly the bracket holding the small shower head was broken so the shower head would not stay in position on the rail, but just slid down. Secondly, there was plenty of hot water to the washbasin, but no hot water would emerge from the shower head! Finally, there was a very strong stink of drains from the shower outlet, so no shower that morning! I would also add that the room door closing device was so strong it was hard to push open and closed the door with a loud bang and such force as to shake the wall!

absolutely spot on very clean staff very helpful friendly and polite will stay again