Hospes Palacio de San Esteban, a Member of Design Hotels

The location is superb; the staff very friendly and helpful and the accommodation is very clean and comfortable

The pool was not open. We specifically arranged our holiday to coincide with the advertised pool opening. Despite arriving at the hotel in the day that the pool had been advertised to open, it did not open until after our 4 day stay. This was very disappointing as we would not have booked this hotel had we known the pool was not going to be open and or would have arranged to stay at a later time. It was advertised to open on 15th June and other online information also suggested it is usually open in late strong/early summer. Once we expressed our disappointment that the pool was not open, the hotel staff offered compensation/accommodations which did soften the blow for us.

Da simpatia e disponibilidade dos funcionários. Qualidade do hotel e dos quartos. Hotel fez up-grade de quarto nas duas vezes que ficámos.

Fiz a reserva há um mês. Não informaram que a piscina estava inoperacional. Escolhi o hotel especificamente porque tinha piscina. Não gostei desta situação. Disseram que havia informação no site e no Booking, mas a informação não é verdadeira. No booking nada está indicado. Num hotel de 5 estrelas, não fica bem cobrarem por estacionamento e ainda por cima ao ar livre, sem garagem.

Location is perfect, very easy to find and in walking distance to the city centre, bars & restaurants and the secure car parking is key for us. The staff are very helpful & friendly and speak English very well.

Nothing

L emplacement et le bâtiment

La piscine on ne non ouverte après le 15 juin

Eine wunderschöne Unterkunft in toller Lage.

Zu unserer Enttäuschung war der Pool und der Garten immer noch geschlossen, obwohl es sehr heiss war und nirgends darauf hingewiesen worden ist.