Hyatt House White Plains

Location only A dangerous malfunction was the shower doors would not close so the entire bathroom (which is very small) flooded.

They charged me twice so I asked the front desk to fix it. I paid through book.com then the hotel charged me. I booked two beds but I was unable to get that once I got to the hotel They gave me a king suit. The couch bed was very uncomfortable plus I only had one pillow and one blanket. I would not recommend this hotel

Terrible service No one at front desk Garbage overflowing all over lobby Young guy sleeping in the bar area overnight Front desk empty overnight no answer phone no one in person at front desk Coffee station in morning empty and dirty No coffee available Don’t stay here no one is working here.

My stay at the Hyatt was truly exceptional, and I have to give special recognition to Laquinn Shuler for making the experience unforgettable. From the moment I arrived, his hospitality and genuine compassion stood out. He went above and beyond to ensure that I was comfortable, accommodated, and taken care of in every way possible. It’s rare to encounter someone who not only does their job well but does it with such warmth and intention. Laquinn anticipated my needs before I even had to ask and handled everything with professionalism and grace. Because of him, my stay felt elevated, personal, and seamless. Thank you, Laquinn, for your kindness and dedication—it truly does not go unnoticed. I would absolutely return and recommend this location based on the level of service I received.

It was great after I got the right room.

The first room was a little hole in the wall. It was awful. Was supposed to have a king studio. When I went to the front desk, they said I was in a studio. I said well there was only a microwave there. And then I showed him on the Internet where it said a studio/suite. He acted after that like I did me a favor by upgrading into a suite/studio complementary, of course. Hilton plays games and you have to be real careful about what you’re booking with them. Customer beware.

Daisa at the front desk was wonderful throughout my stay. Amazing asset for the Hyatt Brand.

I had to stay for a week to care for a family member that had surgery in White Plains. Choosing this hotel was the best thing we did. Fantastic location a short walk from Wegman's . Quiet, comfortable, and spacious rooms. Lovely property for spending time outdoors. Staff is super friendly and welcoming. Lovely breakfast buffet with both hot and cold items, and generous noon checkout time. Wonderful!!

Room was terrific. Clean and comfortable. Staff good. Breakfast/Bar/restaurant was awful. Don’t bother. Go to Wegmans instead. WiFi can be spotty. TV seems out of date. Great area for dog walking. Happy we could bring ours for the stay.

Very comfortable. Nice setup with living room area and kitchenette.

The hotel would've been great....but it took forever to get hot water in the bathroom sink and shower. The water in the bathroom sink dribbled out. Thank goodness gor the kitchen sink where we were able to wash up. Housekeeping should've noticed this and it should've been repaired before other guests stayed there.