Fairmont Sonoma Mission Inn & Spa

Location and spa

Rude service. Didn’t explain the parking situation, we ended up paying $100 per one night

I made a booking for my wife’s birthday to have a spa day at the Sonoma Mission Inn and Spa. Unfortunately we got sick with Covid right before our trip there. We requested a refund but the concierge WILMA denied our request stating that we didn’t make the cancellation in the appropriate window. Stating that we needed a doctor’s note or documentation of our sickness. I would understand if this was an airline ticket or concert ticket where there is a limited number of openings but I think the refund policy is ridiculous as our not going had zero impact on their financial well being of the establishment. The spa denying our request for a refund, demanding proof of illness, and keeping our hundreds of dollars for unused services. So wrong and greedy and unhelpful.

We had a wonderful stay at the Fairmont Sonoma Mission Inn & Spa. They offer complimentary fitness classes at the fitness center and coffee/tea in the lobby in the morning. The staff was wonderful, our room was clean and well appointed. A shout out to Karen Mendez who helped us with our reservation as one night of our stay was via a St. Jude auction I was the lucky bidder on. Kudos to the Fairmont Sonoma Mission Inn for supporting this auction. Overall, lovely property and staff.

Fantastic experience. A little dated, but everyone was fantastic. Concierge - Elizabeth Fenn = Awesome!

SMI is top notch resort & spa in every respect. But the resort no longer offers the day pass directly but now unfortunately requires the middle-man ResortPass.com to purchase day passes. ResortPass.com lists no contact phone number (although it's attainable "for emergencies"directly from the SMI front desk). The site is confusing. It's expensive. It does not inform the user of amenities unavailable that are supposed to be included. For example, the "Rain Shower Ritual" has been indefinitely closed for repairs. They failed to respond at all to request to change dates because of inclement weather. The site inaccurately states all pools are available, when in fact only the much smaller spa pools are available. It touts inclusive availability of fitness classes, without disclosing only one class per day is offered and only at 9:00 a.m. I hated this site and felt ripped off and bamboozled. Fortunately, the SMI & Spa experience, grounds, service and everything is *****. I hope to find a work around, so I never have to use ResortPass.com again.

The staff was excellent. Rodney, the massage therapist was top notch. All the spa facilities were beautifully cared for.

We absolutely loved our experience at this historic gem of a place. Stayed in the historic main building with old world charming architecture - yet fully renovated bathrooms that still maintained the old world class marble top vanities. Loved the welcome glass of bubbly and the daily wine tastings in the main lobby - and don't miss visiting the concierge desk for helpful ideas and insights on local options of property - and Chardonnay the in house concierge golden retriever! Loved the many outdoor conversation spaces all over the property for quiet daytime reading. They also convert in the evening with fire tables to give reasons to stay outdoors after dark and enjoy the grounds. Whether you get a treatment or not (we did not for this last minute decision to visit) a day relaxing at the spa is relaxing and heavenly! Old world class meets modern gracious living! Many special thanks to Bailey, Craig and Casey who represented this property admirably ... We won't wait another 20+ years to return!

I had a fantastic relaxation massage with Laura P. She provided a terrific massage, checking in with me beforehand about any areas of my body that might need extra attention, and if there were any areas I wanted her to avoid. She also checked in with me during the massage to make sure I was comfortable with the level of pressure and touch she was using. I loved every minute of it, and found myself completely relaxed. I can't wait to come back for my next massage with her, and I'm signing up my husband to get one too! The spa area and pools were also available to extend the afterglow, if you will, while my body was still reveling in the comfort of it all!

From the very moment I arrived at the Fairmont Sonoma, I knew I was in for an amazing experience. We were personally met and greeted by the Director of Guest Services, Bailey R., who made my family and me feel incredibly welcome right from the start. The front desk staff was equally impressive—not only were they welcoming, but they were also extremely knowledgeable about the property and its history. The highlight, however, was walking into our room. Since we were celebrating a special occasion, I was blown away by the customized amenities waiting for us. The personal touches were beautiful, especially the handwritten card from Bailey R. It’s rare to see that level of care and attention to detail, and it truly made our stay feel special. We also thoroughly enjoyed the breakfast; the food was excellent and very tasty. The service provided by the staff was unique and attentive, making every meal a pleasure. I absolutely cannot wait to come back to this beautiful property. Thank you to the whole team for making our stay so memorable!

I booked a cabana for the day and was surprised it was at the main pool and not the spa. This was my mistake as I am sure it was listed in the confirmation. I was hoping for something more private and was directed to Sarah at the main pool to assist. I asked Sarah what options were available and she immediately called the spa to ask if my reservation could be moved. She clearly explained the cost differential and what the timing of the move would be. Sarah was thorough and ensured I knew who to speak with when checking in the at spa and who would be taking care of us for the day. Even if Sarah had not been able to provide working options, she was incredibly professional and kind. In a world of less and less personal interaction, Sarah is the highlight of the day and what makes experiences feel worth while. Please pass along my gratitude to Sarah and all the best to her and the Sonoma Mission Inn & Spa team.