voco Makkah by IHG

Clean and professional

Everything is going well for me today.

All in all is a very good stay, except that the front desk has been always busy

Very good hotel everything was perfect

Short stay

Few things that need to be improved: 1. Transport service is not good at all. It's such a long distance where you have to change two buses despite walking a lot. Atleast what you can do is to arrange one bus that takes people directly from Voco to Haram Pak and vice versa. 2. Voco does not provide any services like microwave and fridge. One needs to warm up food sometimes and it's a very basic necessity. There is no access to kitchen and refrigerator. The day we were moving out,we just wanted to keep one small box in the fridge for literal 2 hours and they did not allow us. 3.The restaurants inside like Al Karam and Telal, do not offer food individually. We went there during the lunch hours and they simply refused saying it's only for groups(idk which groups). 4. Moreover, there are not any good asian food options nearby that can be accessed easily. So, one finds nothing to eat, neither from inside restaurants nor can order from outside. The only option you are left with is to stick with the in room dining. 5. We called them to provide one plate and knife because we wanted to wash fruits. They even charged us for that (20 SAR).

Alhamdulillah I've stayed in quite a few hotels in Makkah, most of them around the haram. I knew the access to the Haram from this hotel was via a shuttle. But they failed to mention it is a ONE-STOP shuttle service. Our trip was short (3 days). It took us nearly one hour to get to Haram and the same on the way back. For this reason (as this is the only reason we went there) I would not recommend this hotel. I would much rather pay for a basic hotel within walking distance of the haram than book this again.

Alhamdulillah I've stayed in quite a few hotels in Makkah, most of them around the haram. I knew the access to the Haram from this hotel was via a shuttle. But they failed to mention it is a ONE-STOP shuttle service. Our trip was short (3 days). It took us nearly one hour to get to Haram and the same on the way back. For this reason (as this is the only reason we went there) I would not recommend this hotel. I would much rather pay for a basic hotel within walking distance of the haram than book this again.

Overall good experience. Pakistani restaurant 5-10 minute walking distance which is open 24/7. Very convenient.

The hotel is clean with excellent service. There are multiple towers, each with separate check-in counters. It would have been helpful to know the tower details in advance. The walk to the Haram is about 3,000 steps, and the walkway is not easy—there are many vendors, vehicles crossing, and it can be crowded. The bus service is inconvenient; the first bus takes you away from the Haram, and the second bus takes you to haram and about 5 mins walk. There is a long wait between buses, making it difficult, especially with kids. The breakfast options are excellent, and the staff is very courteous and helpful