Hotel El Mirador by Balderrama Hotel Collection

Wonderful location and views. The property is old and tired in need of repairs and maintenance. No hot water and bathroom toileteries. Food was very mediocre and limited menu for diner, although the breakfast was ok.

Our car broke down on the way to the hotel The staff sent a van to pick us up, rescue us The following day, the driver drove us to the site where we left the car in order to meet the tow truck; then they took us back to the hotel no charge

terrible, por lo que cobran uno espera otra cosa, para empezar me toco un dia lluvioso y el lobby y el restaurante se gotean por todos lados no solo una gotera,que pena , que imagen dan a los extranjeros que son la gran mayoria , la camioneta que te lleva al edificio que te toque tu habitacion tambien se gotea, el lobby del otro edificio tambien se gotea , en serio no me gusta dar malas resenas pero aqui ni como ayudarles, la habitacion parece de un hotel de 1 estrella , la comida en restaurante no es ala carta sino lo que hay comes,y te sientan en la mesa con mas personas, el colmo te cobran 50 pesos por acceso a internet por persona, en general muy mala experiencia ,no recomiendo este hotel , si te gusta por las vistas ve y tomate un drink en el lobby lleva impermiable por si esta lloviendo y vete a otro lado a hospedarte. en el parque donde esta el teleferico puedes comer mucho mejor y tienes las mismas vistas. repito que mala impresion dan a todos los que llegamos ahi y sobre todo a tanto extranjero ,no estan al nivel del chepe , hechan a perder la experiencia de tan bonito tren y paisajes.

Tiene una excelente vista como ningún otro hotel

El desayuno horrible, x 7k la noche. Uno espera algo almenos descente. El cocinero no es habil. No se las demas comidas.. las tardes con vista y vino lo mejor.

It is a nice property from which you can admire barrancas de cobre from your room and they offer tours, bar and restaurant which is convenient. Unfortunately I had a terrible experience with a waiter (Victor) who was very unprofessional and made our stayed sour and unpleasant. You can tell this guy is a bully and homophonic, even I left a note on my bill stating who disrespectful he was by his comments, I tried to talk to the manager but was not on site, just got a hold from the waiters captain and he even admitted they have behavior problems with this person. Which it irritated me more by the fact he is still out there in this industry bullying customers and being disrespectful when his only job is to deliver a customer service. I don’t do this to get attention, I am doing this in behalf future customers. Since it will be very unlike for me to return to this place. The rest of the crew was fantastic the tour guys are awesome Leo and Uri.

Sin duda un gran lugar, la atención del personal es excelente!

It’s beautiful location but it’s full of trash.

Prepare to eat at the times the hotel has established and the menu is chosen by the hotel. Other than that is ok

Lugar maravilhoso wi-fi poderia ser cortesia já que a diária é um pouco cara!! Mas vale cada centavo pela vista....