Swiss Alpine Hotel Allalin

Le service est exceptionnel. Le personnel est d’une gentillesse assez rare. Le petit-déjeuner est divin, sain et avec du choix.

Rien. Tout était à la hauteur de nos attentes.

My family very much enjoyed our stay at the Allalin and in Zermatt. The views and landscape are stunningly beautiful. Christa, Simon, Maria, Sonia and the rest of the staff were always friendly and helpful. The service was outstanding. The breakfast was a wonderful start to our day. The craftsmanship of the hotel design is beautiful. The rooms were very nice and comfortable. The location is very near restaurants, shopping, a ski shop and the bus stop with easy access to one of the several lifts, train station and the station for the breathtaking train ride up to Gornergrat on the mountain. We also loved the ability to ski from the mountain into Italy and to have an authentic Italian lunch one day. We would highly recommend the Allalin Swiss Alpine Hotel to anyone visiting Zermatt.

I'm writing to express my extreme dissatisfaction with my recent stay at your hotel. The communication was severely lacking, and I was shocked by the arrogant and discriminatory attitude of your reservation staff. From the moment I tried to book my room, I felt unwelcome. The staff member was dismissive and condescending, making me feel like I was a bother. When I asked for clarification on certain policies, I was met with hostility and rudeness. The lack of respect and empathy from your team was appalling. I expect a certain level of service, but what I got was unprofessional and unacceptable. I will not be returning to your hotel and will be sharing my experience with friends, family, and online review platforms. Disappointed customer

Hotel is very centrally located, towards the end of one end of the main street in Zermatt. The bus stop is also very close to get you to the funicular or the gondola. It's a boutique family run hotel where staff gets to know you, very kind, always ready to help. Our room had a balcony with a view of the Matterhorn which was a nice surprise as I didn't expect that. The spa and the gym are quite nice, too, for a small hotel like this.

Pretty minor but wish there was an omelet station! You can order your eggs any way you'd like but I like having the station right there. The ski room being beneath the hotel and not being accessible by lift was not ideal. Lastly, a bit too far to walk to Sunegga but being closer at a 4 star hotel comes at a different price tag. These are all minor things.

Sehr freundliches Personal

Top Lage, sehr freundliche und hilfsbereite Mitarbeitende, sehr ruhige Zimner

Das Licht im Badezimmer könnte optimaler sein.