Swiss Alpine Hotel Allalin

I booked a fully paid 7-night stay in December at Swiss Alpine Hotel Allalin, but unfortunately my family experienced a bereavement shortly before the trip. Importantly, I did not ask for a refund. Instead, I proposed several alternatives to ensure the hotel would not incur any financial loss: a voucher for future dates, paying a cancellation penalty immediately, allowing them to resell the room during peak Zermatt season, and even making a second non-refundable booking so they would earn additional revenue. I also offered documentation of the circumstances. All of these proposals were declined. When I asked several times whether there were specific financial losses I could compensate directly, no figures were provided. The only response I consistently received was that the cancellation policy applies “in any case.” Most hotels understand that exceptional circumstances sometimes require a degree of flexibility, especially when the guest proposes solutions that would avoid any financial loss to the property. What I found disappointing was the complete unwillingness to explore any such solution. For a hotel presenting itself as a family-run Alpine hospitality business, the approach felt unnecessarily rigid and far removed from the spirit of hospitality many travelers expect in Zermatt. One additional point travelers may wish to be aware of is that the hotel is located directly beside the Zermatt cemetery, something that is not clearly highlighted on the hotel’s website. Some guests may not mind, but transparency about the surroundings would be appreciated. Travelers may simply wish to keep these points in mind when choosing where to stay!

Very convenient location for skiing. Staff were very friendly and the complimentary happy hour refreshment was a delightful surprise. Breakfast was very good. The hotel is located less than 100 m from the stop for the free ski bus to various bottom stations. The wellness centre is well equipped with a dry sauna and steam bath - the steam bath is hotter. The fitness room has a full complement of dumbbells, an exercise bike and other weight equipment. Exercise mats, towels, and bottled water were provided in the fitness room. Fabulous view of the Matterhorn from our room! (see photo)

The room has a combination shower/bath that is a bit small for a tall person (I'm 193 cm).

La gentillesse et l’accueil

The view is amazing. Spend the extra money for the Matterhorn view room with balcony.

Great location!

Bathrooms are a bit small.

Great hotel, outstanding staff, excellent location, very clean and great breakfast and afternoon snacks. A must for any traveller to Zermatt.

Nothing.

We werden hartelijk ontvangen door de gastvrouw en kregen de nodige uitleg over het hotel en waar we terecht konden voor ons ski materiaal edm. in Zermatt. Het personeel heeft ons geholpen bij het boeken van restaurants en die waren zèèr goed. Het ontbijt is uitmuntend, de diverse soorten yoghurt, honing in individuele potjes (!), lekkere koffie, bestelling à la carte of van het buffet. De locatie is Top, centraler kan bijna niet en zoals overal in Zermatt blijft het zèèr rustig van verkeer.