La Quinta Inn & Suites by Wyndham Cleveland Airport West

location

dirtiest hotel i’ve stayed in- in a LONG time - heated pool- cold Jacuzzi - not working Ice machines - not working Marketside - No Items Bathtub - gross

Terrible. The woman at the counter was rude. The room was filthy and smelled like smoke. The bathroom was full of black mold and the vents clogged with dust. If you’re on the fence between staying here and sleeping under an overpass, just save your money and take the overpass.

When I walked into my room, there was a man painting in my bathroom. He stopped me there, I went to the front desk to request a new room. I was made to wait an hour until paint tried as the host explained she had no other rooms. Multiple other people walked in, in that time span who were given a room. After the time I waited she never came and got me to tell me if the room was dry or even to check to see in the room. The sheets were dirty and there was no toilet paper in the room. After I asked for som I never received any.

Terrible hotel. Location is not good and front desk will hit you with a U$500 fee saying you smoked even if you did not. Manager will not pick up the phone to talk about it too. Don’t trust this hotel.

Lied I don’t smoke said smoked in room and kept deposit

Our rooms were supposed to be connecting and the property even emailed me to tell me this request was approved however upon arrival it was not. Also it was very disappointing that the shuttle time didn’t start until 6 am and we needed it sooner than that and nowhere in the site did it say that It would have been nice to know that it wasn’t available because we would have booked somewhere else