Graduate by Hilton Dallas

I was not aware they were undergoing a renovation from The Lumen to becoming a Graduate by Hilton hotel. So there was active construction and work going on during my stay and The Front Room restaurant was not open. That being said, I was told it is slated to be complete by April 2025, and the style and amenities of the new brand look great so far. Also the staff was really accommodating- including Gilbert at the front desk check in who gave me a place to work while I waited for my room to be ready. I look forward to coming back when all of the upgrades are complete!

Room was good, valet parking was great

Roomservice, every daybed had to ask for them to clean te room. Frontdesk, they are not interested in the guest, never welcome you when you arrive at the hotel. They where rebuilding the hotel, 10 hours of drilling dust and all area where closed outdoor lobby. No apologies nothing. Restaurant was closed.

Room was very comfortable and nicely decorated. There was a lot of construction, so we didn't really get to try out or enjoy the other facilities.

The hotel was clean, the staff was very friendly. The issues we found were the hotel is under renovations and so there is no restaurant, no bar, no room service. Some rooms have been renovated but poor lighting, no closet, no wardrobe dresser, no mirrors to get ready if the bathroom one is being used, amenties are just not there for the cost. I wish they would have indicated they were under renovations, so we could have opted for a different place.

It's under construction

Location to SMU, shower had great water pressure.

I was very disappointed in my stay along with many others that I ran into that felt the same. I booked this thinking it was a luxurious 4 star hotel as I never traveled by myself and was thinking I treating myself by staying here. Hotel was under major construction. The air conditioner unit rattles non stop in the loudest annoying sounds. Lobby was covered in plastic as they were painting the ceiling. Construction dust everywhere. Elevator covered in cardboard. Pool area was closed, restaurant and bar closed. Unsecured Ladders and boxes of new furniture piled everywhere. My room looked nothing like booking.com photos. Not even close. My room which I believe will be the new look, looked like I was demoted to a child’s room at a knockoff Disney but with horses and south western cheap decor. Cute but not what I was looking for especially at the $400+ a night rate , most expensive hotel by almost double in the area. The construction noise started early as well. I totally understand you have to do construction when you can but your site did not mention it nor reflect that in your nightly rate. Big disappointment. This is being shared all over the SMU campus parents social media as well by others with same complaints,so many upset families after this weekend. I have never written a bad review on a hotel before but felt this was unexceptionable. And as a family we stay at hotels at least 1-4 times monthly.

Rooms need coffee maker

Near SMU; spacious room

Under construction

The hotel is under major renovation. Most of the hotel is roped off and what is open looks like a construction site with temp walls and cardboard taped on the floor. The room was filthy and dirty. Pool and gym were closed. None of this was disclosed. This hotel should not be open while this level of construction is taking place. We left after 30 minutes and booked a different hotel for the weekend. I have requested hotels.com to issue a refund.