Reef Club Resort

Location and the potential of the property

Very noisy with apartment door closer slamming a problem throughout the day, evening and early morning. The minimal quantity of consumables provided, one days in some cases and weren’t replaced during our 10 night stay. The sheet or mattress protector smelt of ligament The apartment appeared clean on first impression but Spider webs and dust, crumbs etc were found in corners and in the wardrobe.and drawers

Expected washer and drier in unit Expected beach towels Shower in bath an issue No flywire door tp balcony Fan in bedroom did not appear to work Hot water not working early 28 aug

The property was close to beach and pool was ok, but accomadation was not great. Dirty, cobwebs beside bedside cabinets, No fan in bathroom Door stopped working and couldnt get in room, no one to help straight away. Turns out batteries in door lock was dead. Only one change of linen, towels in the 8 days i was there. Luck of the draw if you got a apartment that the individual owners had some pride in. Most were very dated and just as bad I would not stay there again and have been to Port douglas 11 times. Never had experience like it.

Warm and clean pool, bbq facilities, helpful and friendly staff.

Just couple minor wear and tear items but didn’t affect our stay.

Management were a delight and so very friendly

Location was close to town and the beach

Very outdated rooms, beds were uncomfortable, walls were filthy

Location and property manager was very helpful.

The whole place is filthy and needs a deep clean. This extended beyond the apartment to the pool furniture. The cookware had dirty on it, the furniture in the unit is filthy, so much dirt and dust in the sliding door track it was hard to open. Layers of dirty dust on bedside lamp, bathroom vanity sink blocked and struggled to drain water, shower curtain with mould. Absolutely filthy.