Royal Sun Palm Springs

This is my second time returning, the staff are consistently cordial and helpful. The beds are super comfy and the rooms are clean. Love the private patio off the room and pool area.

The front desk was attentive, property clean.

Very friendly staff. Some confusion as they were just bought out. Overall it is an old motel that had a minor renovation. The pool area is well done.

Fantastic

The hotel recently changed owners and during this transition phase, there were a lot of little things done poorly, like no glasses in the rooms, no menus, no 'do not disturb' signs. When we asked we were just told, 'yeah, we're in transition.' OK. Well. But the most annoying thing is that the hotel is set up such that you cannot contact the front desk directly. There is literally no phone at the desk. When you call the hotel number, you're actually calling a call center somewhere across the planet. The agent will take your question and then call you back within a couple hours. It's annoying. And there are so many other hotels in PS, why deal with this nonesense?

A few hiccups as they transitioned owners it seems (no WiFi for a few days and some problems with the door keys) otherwise it was a great stay and a beautiful property. Kind of underrated for a boutique hotel in the area. We will definitely be back!

The room was big and nice, but that's about all I can say for it. There were two Apple TV-operated TVs in the room, but neither of them worked properly, and one day the wifi was out entirely and we couldn't access them at all. They also never cleaned our rooms or replaced the towels, after a couple days I asked for new towels and they said housekeeping was by request only, but no one told us that when we checked in and it wasn't in the welcome info. There's also no phone in the room so we had to go to the front desk for all these issues. When I did ask for fresh towels, no one got them for me, I was directed to go to the laundry room myself. Also the front desk phone number that we were sent ahead of time was out of service (the hotel had a new name and must have changed hands between booking and our trip, but no one ever reached out to tell us this). Also the restaurant did not have the hour advertised, which was not the only change since "rebranding" (e.g. the hotel we booked advertised a minibar, but no such thing was in the room). The pool area was nice, the room was nice, but they have a lot of work to do to justify the price. The bathroom didn't even have a towel rack.

Our stay at Life House was amazing. The staff at Life House were so friendly and accommodating and the rooms were clean and comfortable. They have a beautiful outdoor space to enjoy with so many areas to lounge and enjoy food and drinks from their bar poolside.

The hotel was nice overall and staff were very nice. I just had issues with cleanliness. I went to take a shower and there was a ton of dark black long hair all over the side of the shower at eye level. I understand that things happen so went to the lobby that morning to request the room be cleaned. And no one ever came. I went back to the lobby at 5pm and was told house keeping had already left. It was definitely disappointing and pretty gross.

The rooms were great and clean! I think they are still working out some kinks with the check in process. They told me I didn’t pay ahead, yet I had my receipt from hotels.com, then 1/2 thru my trip they told me that they didn’t charge me the full amount? So I had to pull up my credit card statement to show that I had paid all necessary fees. And on my last night there my toilet stopped flushing but they didn’t have anyone who could look at it so I had to move rooms. All in all the stay was nice, the breakfast was delicious, just need to make sure the check in process is smoother.