Homewood Suites By Hilton Houston IAH Airport Beltway 8

It was clean and easy to check in

Super conveniently located close to the airport and clean. Just a nice place to relax.

Breakfast was great. The room was spacious and quiet.

This hotel wasn't too bad. It did feel like it was a little rundown, a good update would be nice. The one thing I was very disappointed by was the hot tub. I specifically chose this hotel because I knew I would want a good soak in a hot tub after a week vacation. The hot tub was not functioning, it was cold and gross. The breakfast was good, with a lot of options (hot and cold).

I checked in with my two children around 11:30pm and as we got to the room, we found a small, live snake on the rug, right in front of our room door. I immediately asked the receptionist for help but their response was “if you can’t handle it yourself, how do you expect me to do it?”. This was the only staff member available all night and despite the urgency, no one else came to assist us. I asked to speak to the manager but was declined. I then requested another room on a higher floor but was told there were none available. We got in gingerly, cautiously stayed inside keeping the door tightly shut while watching for any signs of the snake. After about an hour, I was offered a different room with just one queen bed which was too small for the three of us, so I declined. By around 3am, after what felt like an eternity, I checked and found the snake was gone. As we were checking out the next day, the new staff informed me that they had removed the snake in the morning. This was by far the most frightening and distressing experience I have ever had at a hotel.

I checked in with my two children around 11:30pm and as we got to the room, we found a small, live snake on the rug, right in front of our room door. I immediately asked the receptionist for help but their response was “if you can’t handle it yourself, how do you expect me to do it?”. This was the only staff member available all night and despite the urgency, no one else came to assist us. I asked to speak to the manager but was declined. I then requested another room on a higher floor but was told there were none available. We got in gingerly, cautiously stayed inside keeping the door tightly shut while watching for any signs of the snake. After about an hour, I was offered a different room with just one queen bed which was too small for the three of us, so I declined. By around 3am, after what felt like an eternity, I checked and found the snake was gone. As we were checking out the next day, the new staff informed me that they had removed the snake in the morning. This was by far the most frightening and distressing experience I have ever had at a hotel.

Over all very good

The staff are so friendly and professional. Great breakfast and the coffee is soo good! I absolutely love the smell of this hotel too. I wish I could box the air and take it home! It smells like sunshine, sand, lemon and fresh baked bread! It was a wonderful experience, highly recommended this hotel.

Rooms were great and fit our 8 people group. I loved the closeness to the airport, but unfortunately our plane came in at 9:40 pm and apparently the shuttle stops running at 9:30 pm. So keep that in mind. Breakfast was fabulous!

Excellent Breakfast room was very nice only issue was shuttle only once per hour and stopped running at 930pm. My united flight was delayed 5 hours so I had to take a cab for 35 dollars