The Zuri White Sands, Goa Resort & Casino

1. Property was nice but dated 2. Too many mosquitoes in the room and in the property 3. Few service personals need training to smile more often 4. The casino is not well located. It shares a common entrance with the lobby. The lobby does not smell fresh and appealing

Great hotel has everything you can ask for.Excellent pool area for kids.Massage and spa areas very nice.Rooms are spacious.Casino to crowded and busy not ideal place for a women.Breakfast staff were all very good and friendly.Dissapointments late checkout is not available even if u ask in advance.Baby cot should be a camp cot and not the one they have baby not safe to leave in it.If there's a function happening restaurants are closed as they cater for there events.Kids club available with daily activities for kids.Also there is no atm on site and no money exchange.

When you enter the property it looks lavish but the disappointment is have to make three complaints in three nights we stayed out of three nights. 1st night went for dinner and the staff were not aware of pint size they serve, asked them specifically and ordered accordingly but came in half the size of what I have been told. Then the billed arrived paid the sum and the server came back short of money stating Sir there is X amount short is it okay? I was not expecting this from 5* hotel Zuri claimed to be. 2nd night our room number was 101 next to the kitchen, the staff were making noise outside the room at 11pm told the staff directly the noise didn’t stopped. Called reception requesting the same after 15 minutes the noises didn’t stopped. Even told them yiu h e awaken my 3 year old daughter but no difference, finally I have to go to reception to ask them can they stop as this is unacceptable. 3rd got the WhatsApp message from the bury manager Chandni at 2.22pm stating that do we need to change the room where they are aware we are leaving next morning? When notified to her asking why I am not allowed to get the taxi from outside she said it is all of South Goa where you have to order taxi from the hotel, so asked why this has not mentioned on your website as they charge 70% more then the price is. She sir this is what they charge. In my opinion ZURI is worth 3* hotel this is also bcos of few good staff. Will I visit again to Zuri, NO.

Excellent stay. Amazing breakfast buffet. Beautiful views and gr8 experience

The property and services are excellent. Location is reasonable distance from the airport. This property along with other regional hotels suffers from unreasonable and excessive taxi cartel which appear to be supported by the hotels. If you are not familiar with the region, you will be ripped off by the taxi drivers association who work with some of the concierge of the hotels. A prepaid taxi from airport to the hotel is around Rs 1300.09 for 2 passengers with standard amount of luggage. Return journey to airport for same is quoted by the hotel’s night staff at Rs 1700.00 and at the last minute the concierge of the hotel increases unilaterally to Rs 2700.00 claiming excess baggage. Duty manager steps in to help and ensures that the guests are not overcharged.

Good private location, right on a beach. Very well landscaped. Nicely appointed rooms. Expansive building layout with no elevators. Public areas a bit dated.

Pool Food Staff amazing. The rooms look dated. Need to upgrade electric outlets, paint.

Clean hotel friendly and helpful staff.Close to the beach.Excellent location

Very disappointed in this hotel. We were in room 131 for 3 nights and our sleep was disturbed by trolleys being pushed past from 6am each day. Complained and asked for a different room but told hotel was full. On the third night trolleys started to bring stuff past our room from about 10:30pm and only stopped at 11:45 pm when I complained. Response from the management was we had a function! We were given a different room on 4th day which was quieter but still noisy for a hotel of this standard - we could hear everything from adjoining rooms and outside areas. Not a good hotel for uninterrupted sleep. Concern from management was severely lacking and we were offered no compensation for a miserable stay- attitude was 'we moved you when you complained' which is simply not good enough. The only positives I will give are that the rooms were very clean and well appointed and the pool and location are superb. Management really needs to look at its attitude to real customer care.

Place has signs of wear and tear . Check in took a very long time if you want 2 twin beds. I was disappointed with our stay .The room smelled of insecticide . Beach is beautiful. There is a charge to use steam and sauna in gym and closes at 5:30 not 8 pm as the staff stated.