Holiday Inn Express Hotel & Suites Independence-Kansas City by IHG

Stayed at your property for a weekend. Came into town to watch a youth hockey tournament. Your property was conveniently located and clean.

It was ok

Everything management food lovely rooms! Management and employees very nice friendly and very helpful♥️

No complaints.

Elevator wasn't working so we had to carry all our luggage for a family of 6 up and down 6 flights of stairs. When we checked in the woman who checked us in was very short and rude to me, when I asked her to clarify the hours for breakfast she rolled her eyes and raised her voice (almost to yelling) to repeat the hours.

Property was very nice, clean and quiet. Staff was very helpful and friendly. Would stay there again.

Didn’t stay walked in the door between the smell and that fact that it looked deserted I was not comfortable about staying.

The room’s carpet and bathroom floors looked like they had not never been cleaned in quite a while. Beds were extremely uncomfortable. TV could have been a bit bigger for that room size. Bathtub looked very unsanitary Dirty hands prints on walls, especially the bathroom walls. Window blinds did not cover the entire window therefore it was ENTIRELY TOO MUCH night light coming through the window which made it difficult to sleep. Spiders in room, night front desk staff did not have spray to utilize to kill. It would be really nice if toilets could be taller.

Definitely need a new cleaning crew or a revisit and how to clean the rooms the right way because I found a bunch of hairs between the sheets and my towels that’s gross and definitely need new beds. They’re very sunken in can literally feel the springs in the mattress. Had a very uncomfortable night actually ended up Checking out early.

The fan in my bathroom didn’t work and the ice machine didn’t work on the third floor. It feels like it needs an update.