Holiday Inn Express Hotel & Suites Independence-Kansas City by IHG

Some parts of the hotel room were falling apart, the pool was pretty dirty needed to be cleaned but the staff was very nice and helpful the area is nice easy access to the interstate and convenient to get where ever you needed to get to

The room was not the one that was requested. The beds were some of the most uncomfortable beds I have ever experienced. The room had poor lighting. The floor was dirty when we checked in. The bathroom door was hung wrong on the door frame and a nightmare to lock. This was nowhere close or even resembled the standards of previous Holiday Inns, I have stayed in. Would not stay here again.

For $200 a night, you would expect little things like ice machines to operate, 2 out of 3 on the property were not operable. Tried to use the washer and dryer, washer worked, the dryer would heat, but not dry anything, my suspicion is the vent is clogged.

No hot water for showers asked front desk couldn’t really give an answer. Breakfast was cold ran out of coffee to get another pot going was taking forever. Only one person running the kitchen was too much for him with the huge crowd in the motel in for the game

Great area!

Nice location and property was nice.

The customer service was good! The building could use some work. The water regularly went ice cold. Not great when people need to shower. Also when the corner of the bed was sat on, the whole bed tipped!

Overall we had a very good stay at the hotel. Upon our arrival, the front desk person was very friendly and helpful. The room was very clean and spacious, bed was comfortable (with a lot of pillows too), and adequate amount of towels. The hot breakfast in the morning was very good with a wide variety of choices. Location was great for getting to game at Kauffman stadium and several restaurants/bars nearby. The only negatives I say were that the walls are not very soundproof so you could sometimes hear noise in the next door and overhead rooms, the shower took a long time for the water to get warm, and because we were in a room close to the elevator, you could hear the noise and activity from the elevator, but these were just minor inconveniences and nothing that would take away from our overall experience at the hotel. We would definitely stay here again!

It was very nice took my baby there to celebrate birthday

Excellent staff and amenities.