Homewood Suites by Hilton Indianapolis Airport / Plainfield

Really liked how quiet the location was at night. The room was clean, spacious and comfortable! Our room had 2 AC units and a ceiling fan…my wife froze and I slept like a baby! Would stay here again!

I have been processing my one night stay. Pulling up, this place looked nice - what I am used to from a Hilton hotel chain. Once I entered, things went downhill. We were given a room that we were unable to get back into and took someone using a tool to open the door. There were no more King rooms left so they gave us a 2-queen room. We were unable to access this room and had to wait to get a third room. The room was okay but the hotel needs attention - details were lacking. Since I prepaid, they said they could not give me a discount. Instead, allegedly, I have been credited Hilton points. The person on duty tried to help but due to issues, it was unsuccessful.

It was clean and comfortable.

The bathroom lighting could have been a little better, but that’s not that big of a deal.

Easy access, stores close by.

Room and facility dirty and worn down.....stay away from this joint

My room had black mold (quite a bit) on the wall. I didn’t notice until after I stayed one night unfortunately, the staff was very kind and helpful when I brought it to their attention. I wouldn’t risk staying at that hotel again though. My daughter and I were both sick while we were there (headaches, cough, etc) because of the mold. I wouldn’t stay there again.

It really wasn't in a location that was that great. everything was like 15 minutes away. I also booked it on here for 166 total for fees and everything, but I paid $195, my friend got the same room and hers was $203. same amount of people, same room, same floor. There were no towels in the pool area and there were about 30 teenage girls screaming nonstop while in the pool. I don't mind children having fun, but the screaming like they were being murdered in the pool was awful. you couldn't even be in there. The breakfast was ok. your standard hotel breakfast. waffles, eggs, fruits, yogurt, ceral and drinks.

I wasn’t told when breakfast was, No information in the room to guide for the amenities of the location. During breakfast someone in the kitchen (staff) was sobbing right next to the buffet and half the hot food was burnt. 2 times the checkin desk said they would help and confirm request. The first agent didn’t follow through as promised. The second followed through with the request but not notification / contacting me of the status like we planned. I had to go searching for a privacy door hanger. The phone in the room didn’t work. The check out clerk was friendly, very nice and easy. Echo friendly is one thing but some of the light bulbs weren’t working and would flash if I tried to use the overhead light. All of these things are surprising as I have stayed at other Homewood locations when traveling in other states and this was not close to what we have experienced in the past.

Pleasant staff

Staff are all pleasant