Country Inn & Suites by Radisson, Grandville-Grand Rapids West, MI

The hotel is updated and clean. Our shower had a sliding door that would t stay closed. I requested daily housekeeping but it didn’t happen. We went to breakfast at 8:15am and they were out of eggs, yogurt, sausage and coffee. I didn’t have time to wait but they said they were getting more.

Jada at check in was great. Two ice machines were out of order and I couldn’t find another one. Hot breakfast in the morning was not refilled in a timely manner but it was not the front desk clerk’s fault as she was handling both check outs and breakfast herself (at the same time) and she kept apologizing. The manager should have ensured there was ample staff. The bathroom could have been cleaner. Great location to go to a concert at the Arena.

so closer to the highway

bedding was not cleaned up and I asked to have the bedding changed it never happened

The hotel is located close to expressway.

It wasn’t very well kept. The bones are good but it was dirty and unkept, dead plants and dust bunnies in the lobby, the pool was cloudy and still, hot tub broken, breakfast and coffee were poor quality. Just not up to usual standards for this brand of hotel.

Was very nice(:

Was great

Need clean bedsheets

Had to switch rooms after we found our floor soaking wet from the air conditioner. This would also explain the mildew smell when we first arrived.

Free breakfast, friendly staff, good location

Small repairs that were half done in the rooms, shower was either dirty or stained

I love the location. The staff was amazing and the rooms looked pretty updated.

I don't like that. The hot tub was closed after I called and was confirmed the day before that, it was open only to find out when I got there that it's been closed for a few months.