Country Inn & Suites by Radisson, Grandville-Grand Rapids West, MI

While the hotel and our room were in generally good condition we did find a few issues worth noting... - There are signs in the breakfast area indicating there is a $15 charge for taking food to your room (this is a first for me and I've stayed in a lot hotels for both business and pleasure). - In our room, we found a charging adapter (for a laptop) and a used tooth brush in the hair dryer bag - makes you wonder how thorough the cleaning staff is actually cleaning the room. - Also in our room, the towel rack (near the sink) was not secured (with the tightening screw) and came off the wall several times. We also found a similar issue with the towel rack in the bathroom/shower area. - Our room was on the third floor and the ice machine was out of order so we were forced to used the next closest machine on the second floor. This ice machine, thru the first two days, was very difficult to get ice out of even though the display showed the ice bin full. On the positive side... the bed was comfortable, the shower worked well (hot water and firm flow), the in-room refrigerator worked well and the area around our room was fairly quiet for a holiday weekend.

Check in was quick and easy. The young lady at the front desk was very pleasant and helpful. We did run into a slight problem when the water would not get hot enough for a shower, but she was quick to try and resolve it by trying different rooms that would accommodate a hot shower And after the second time we went back to our original room and luckily the hot water started to work then. But she was very patient and understanding and really tried to resolve our problem. The AC worked great beds were comfortable plenty of pillows and the view of the castle apartments was awesome.

Location, ease of check in and check out, parking

The bathroom door lock was not functioning, the shower door made a horrible screech when opening, the bathroom setup was uncomfortable (shower and toilet in one area, sink and mirror in another) no where to put you clothes when you shower.

Front desk had great customer service and was very helpful! Didn’t have a chance to try the continental breakfast, but it looked delicious at least. My room was reasonably clean, there were some signs of wear and tear but that is more or less expected. My only actual complaints are that the driveway can be a little hard to find (could use a bigger/taller sign) and the couch cushions had a couple holes. Overall I had a nice stay and found the hotel to be well-appointed for the price, I would stay at this hotel again in the future.

The best is so comfortable, pillows were so soft and the sheets were soft also. Shower was wonderful.

very welcoming staff room was spacious and very clean breakfast was not your typical continental-each morning was hot cooked food and other options would certainly stay here again

This property was 10 minutes from the Devos center, clean, shopping center 10 minutes away. Only down feature was there pictures state they have a jacuzzi in there swimming area And they have permanently closed it down.

It was a nice stay for what it was. A quick one night stay for travel. The the furniture in the room was just cheap presswood and the bathroom floor was slippery when wet. The continental breakfast was good. It was clean convenient and overall OK just not as upscale as some other hotel options.