Holiday Inn Express Hotel & Suites Moab by IHG

Love the staff and breakfast. Clean, clean, clean

Bacon instead of sausage on the second day

Everything was exceptionally clean and well prepared. Especially loved that the breakfast was so well stocked (and had turkey sausage!!)

Not a fan of the way the staff pull the curtain on the breakfast area before the cut off time. But they were very nice.

Title: Exceptional Customer Service from Hiram! After a long morning of travel, my wife and I arrived at the Holiday Inn Express in Moab and were fortunate to be welcomed by Hiram at the front desk. From the moment we walked in, Hiram provided some of the best customer service we have experienced in all of our travels. He was friendly, professional, and genuinely interested in making sure we were comfortable. He was able to accommodate an early check-in, thoughtfully placed us in a first-floor suite, and took the time to explain all of the hotel's amenities and services. What impressed us most was that Hiram didn't treat us like just another reservation number. He recognized that we had been on the road for hours, made sure we were settled in comfortably, and even provided contact information should we need anything during our stay. In a time when outstanding customer service seems increasingly rare, Hiram stands out as an example of what true hospitality should be. He is a tremendous asset to this hotel and helped make the start of our Moab vacation a very positive experience. Thank you, Hiram, for your kindness, professionalism, and attention to detail. We highly recommend this hotel and sincerely hope management recognizes what an exceptional employee they have on their team. COL (R) Joseph "Mickey" Duren Sr. and Sandy

Clean and close to fun places

Staff was horrible my booking was cancelled without intimation. When i reach there with family front desk guy did not even listen any thing. This is simply a scam

Breakfast was usually packed due to spring break time, but good amount of food was available and readily stocked up. Didnt use the pool, so no comment. Room was spacious in general and easy to get to.

Confusion in the system that led to longer wait times to get room assigned. But the manager lady and her staff went above and beyond to fix the system issue which gave our room to someone else..

We were disappointed in this room especially for the price paid. It was not clean, the shade on the window was broken, the shower curtain had a bad odor, the toilet was unclean. Staff was somewhat friendly. The list goes on and we would not choose this hotel in the future. Take my advice and shop other hotels.