Comfort Suites Odessa near University

The staff were amazing the manager was training someone and she was so professional and super nice.

The only thing I really didn't like were the sheets they felt old and used. Still clean just felt old.

Was a very noce and clean room, staff were extremely friendly and its well located!!

EASY CHECK IN AND AN EASY CHECK OUT FRESH TOWELS WERE GIVEN NEXT DAY PARKING WAS CLEAN AND QUIET THE FIRST FLOOR WAS NICE AND QUIET EVEN IN THE MORNINGS

ANOTHER BAR OF SOAP AT SINK TO WASH HANDS, ICE CREAM IN THE HOTEL COOLERS IN THE FRONT, WISH THE REFRIDGERATOR WOULD GET ALITTLE MORE COLD BUT IT WORKED

No just

Our room was not ready. There was no shower curtain in the bathroom when we called to get one they told us we could go down and get one and hang it ourselves. Then when we checked out they charged us for a “damaged” washcloth. We did not damage any of their property. Definitely will not stay here again. Also the pool was “under construction” so we could not even use all the amenities they claim to have.

The hotel was older, the pool was out of order and was not listed under maintenance on the website. After check out, I started getting additional charges to my bank. I called the hotel and they told us it was because of damages to towels. Which is completely unheard of! I was told that there was blood and makeup on towels and they had no way to clean them. The towels was dirty because they were used to clean off the tables and night stand when we first got their( no blood). I did use a towel to dry my face after I removed makeup and I was told they don’t use bleach( but all towels and linens are white!) and they just throw them away. The front desk was literally ruining my card multiple times for random amounts. I called and told them not to run my card again. I drove back to the hotel and gave them $16 for one towel because he waive the other charges because the room wasn’t clean when we got there. Plus, there was old lettuce in the fridge that was there when we got our room. I have stayed at Comfort Suites hotels in many other states and I have never been charged for towel replacements or have had random charges ran on my credit card. I will never stay at this establishment again. We lived out of town and I think they waited hours to do this because I think they thought we would not notice but thankfully we were still in town when this happened!

Good

Room was dirrt and missing things like sheets abd blankets for the hide a bed