Fairfield Inn & Suites by Marriott Missoula Airport

Staff was fantastic! Flight got in super late and the shuttle was waiting for us. Night manager provided fantastic customer service with a great attitude! Breakfast was good and buffet well maintained.

The staff was rude and judgemental. Treated me like I was a bother just for asking for pool wristbands for my kids. Pool staff was rude to my kids when they weren't doing anything wrong. The slides aren't fun when you have someone screaming at you constantly. I was charged $8 for 1 ice cream the 1st night and 4$ the second night, so I was scammed by the front desk. The 2nd night stay i asked for 2 more pool wrist bands because my kids had thrown away the 1st set, and the front desk told me I had to bring the old ones to them to get more even though the color of the bands change daily and you have to get new ones every day. I was questioned like I was lying about being a guest at the hotel. We originally only were staying 1 night but my dad called to pay over the phone for a second night and when I went down to re-register the front desk lady treated me so awful. Insinuating I had some random man paying for my room, asking me questions like: " do you even know what zipcode this guy paying for your room is?" While rolling her eyes looking disgusted. The room was so humid and hot even with the AC, the bathroom was dirty with hairs in the shower and grimey bathroom floors. The hot tub wasn't even hot, the splash deck was so cold my babies lips were turning blue and couldn't even hardly stand to be in the water for more than 2 minutes. The "water park" that you pay over 300$ a night to stay there for isnt worth it. This hotel has been my worst hotel experience in my 15 years of travel. I'd rather skip the slides and not spend 600$ to get treated like im not a human and my kids get yelled at the entire time they tried to enjoy the only reason we got the room there anyway!

Reception desk in early morning was coarse, didactic. Receptionists in afternoon were fantastic and diplomatic

It was quiet

The breakfast was healthy and so many great options! The pool and slides were a really fun part of our stay. I would recommend this and stay again if I'm ever in Missoula again.

I was charged $10 a night for parking in the parking lot! Ridiculous! The front desk staff was rude when we checked in! Pool staff played in their phones instead of watching swimmers. Over all I will not stay there again. And would have left when I was checking in had it not been paid for and non refundable!

Breakfast was good for hotel meal, variety with the oatmeal and had oatmilk for cereal.

I noticed the rooms carpet not being completely clean. In between the cracks could have had less debris.