Holiday Inn Express - Ludlow - Chicopee Area by IHG

We stayed here during our trip to visit with family, and because we have stayed here plenty of other times before in the past and had done a review some years back, but I'm doing another review because the hotel has done a complete remodel to all the rooms and interior hallways. However, the common areas on the ground floor and the complimentary breakfast area are all going to be done they said this coming week, the beginning of November 2025, and that it will perhaps not be complete until the Spring of 2026. We were given room 336. The rooms look nice but I do feel that the closet is very small and could use a shelf, and also the location of the closet cabinet is on the wall where the TV is and blocks the person's view of the TV on the bed at the end. The bathroom has some empty wasted unused space, and I feel that the counter top could have been better to have been expanded further over to be larger to fill in that wasted empty space, and also add in some extra cabinets for guests to put there toiletries. The tiny cabinet that they have now they use to put the towels in and it can only hold a few towels, and leaves no room for guest to use, but the bathroom is truly much better than it used to be before the renovation and it does have a nice look. Otherwise the newly designed rooms are fine. The Complimentary breakfast is good and the service is very friendly and accommodating. We look forward to returning to this hotel in the future when the public area renovations are complete.

The room was modern and clean - it was very comfortable for the price point. The breakfast was decent - the cinnamon buns were excellent! Check In and out was fine as well.

The parking lot was a little tight.

Average hotel, a bit expensive

It was decently clean and the rooms were nice. The outside of the facility doesn’t reflect the inside - meaning the inside of the hotel is nicer than the way the exterior appears. I enjoyed the room.

I didn’t appreciate that a later check out of at least an hour could not be fulfilled. A half-hour doesn’t seem fair, however, it worked out.

Rooms fully upgraded. Slept like a baby. Great Chef for breakfast. Front desk staff very, very friendly and helpful.

Everything and the front desk staff was exception’n

We've been on a road trip and now heading home. This area was very pricey compared to some of the touristy places we had just been. We just needed an interstate stop over. But we found all the reliable things we expected here. They are remodeling currently but we were not there during any working hours. Our king +sofa room had already been redone. It was very large with an all new bathroom including a step-in shower. Plush bed with bedside electronic plug-ins. Microwave and mini freg area as you walk in the door. Was a quite area backed up to woods. Breakfast was well done and the area kept clean. A Taco Bell was in the parking lot. Many, many more food choices 1 Exit away.

The hotel was exceptionally clean and the room was quite comfortable. The breakfast offered a variety of choice. Staff were super friendly.

The price I paid thru Booking seemed higher than other ads.