Extended Stay America Suites - Billings - West End

Grab and g0

Excellent staff. Good location, very good room and amenities in the room. Parking is good.

Only coffee and a muffin for breakfast. But this is NOT a deal-breaker.

Clean, affordable and accommodating to my odd arrival time

Channel guide on the TV didn't have any info other than channel name

La habitación excelente

No desayuno

Very good customer service. When we went to checkout and resolve a payment problem, staff member AJ, had it completely resolved. He alone made my review go from unacceptable to very good. I assumed we would have to fight for the correct outcome, but AJ had already credited the duplicate room charge and completely fixed the problem. He also explained the 1:30 fire alarm and apologized for the inconvenience. His professionalism and courtesy should be noted by management.

Check in process was not good. Our room was prepaid, but the hotel information indicated we would pay at check in. My husband made the (duplicate) payment, but at a higher rate. We went to our room very upset. The handicap accessible room was located on the second floor (there is an elevator) , the toilet was almost impossible to use due to the location of the hand rail. The bed was too high to get it it easily.

The front desk staff was awesome.

The halls, access ways and common areas were dirty. A box containing bags of dry lentils had been left in the doorway of the second floor landing that was not removed the entire time we were there.

Just the price and the location of the motel, everything else was not very good. I have been to a few of these hotels and always had a great experience

The attitude of the staff and the breakfast and coffee that they didn’t have and the trim was not clean and very uncomfortable