Extended Stay America Suites - Billings - West End

The staff was very friendly and helpful. And the fact that there's an on-site laundry room

Honestly everything was great but the price could have been a little bit less

The bed was quite comfortable and both the staff and room were accommodating.

The floors were dirty, there was no ice machine, no water available ourside of our room sink and the parking lot asphalt was crumbling. Overall hotel had a run down appearance.

I didn’t eat breakfast

The third floor I had to walk to

The staff was super friendly and very helpful. The room was clean, large and comfortable. Bed had plenty of pillows and sitting chair was comfortable. Kitchen area was very clean. Microwave/fridge and stove all well taken care of. HVAC in room worked perfectly and kept the room at a comfortable level the entire time. The price for the stay was more than reasonable and cheaper than places with lower ratings.

There was a persistent smell, probably from someone else either cooking in that room or a nearby room that I had to go get air freshener to cover up, but it was tolerable. Breakfast was not all that great and only had things high in sugar.

The price and location were nice.

The lobby and hallways smelled like marijuana. The room smelled stinky. There were NO glasses to drink with or brush your teeth. For an extended stay, there were NO pots and pan to cook no dishes, no silverware NO anything in the kitchenette..The front door didn't want to open when we left Fist thing in the morning and No one to check us out in the morning we left.

Close to interstate, friendly staff

Room smelled like dog urine

One hotel guest kept allowing their dogs to poop in the hallway, The staff could not figure out who the guest was. Camera's might help

The dog poop got in my shoes