Be Live Experience Orotava

El trato del personal

Location was good, close to the beach, pubs & restaurants. Atmosphere was ok. The rooms were old & dated, tint tv for the size of the room, mini bar was never stocked up throughout our stay. The food was absolute SLOP I would not even feed that to my dog, same cheap basic foods everyday & what wasn’t used up in the morning was mixed with something at lunch time & same at tea time, the alcohol drinks were that strong you couldn’t even drink them unless you got a bigger cup & added more coke or lemonade. We never saw our TUI rep once throughout the week, information & communication was very poor. This hotel should not be rated a FOUR star, we ate out everyday due to the awful food that was on offer at each meal time, not good value for money on an all inclusive holiday, very disappointing from start to finish.

Estaba todo bien,camas cómodas,habitación limpia,el personal super amable en general bien

Lo único que cambiaría sería el buffet que aunque estába buena la comida para mí hay muy poca variedad de platos,al igual que el tema de todo incluido vi poca cosa en el bar de piscina tema comida por no decir casi nada

El trato de todo el personal ,los recepcionista nos trataron de lujo desde el minuto 0 y al igual que el personal del restaurante del hotel , sinceramente no sera la última vez que vengamos

Sinceramente no hay nada que nos haya parecido mal

Large variety of cheeses and fresh fruit for breakfast. Beautiful view from my room. Very friendly staff.

At times not enough tables at breakfast. No smoothies. I had some small ants in my room.

El desayuno del bufet muy bueno, y el trato y amabilidad,cercanía,etc de la recepcionista Aída,nos ayudó mucho en todo, super bien informados, un encanto

Las instalaciones un poco antiguas y las cenas repetitivas ,el salón del bufet se quedaba pequeño.....

The hotel has a good location and the food was generally okay. The maintenance team was excellent – any issues were dealt with quickly and efficiently, and the maintenance man was particularly helpful. One gentleman on reception was also friendly and professional. Unfortunately, most of the other staff came across as rude and unhelpful, which had a negative impact on the overall experience. I was also disappointed that there was an extra charge to use the room safe, which I feel should be included. The cocktails were overly sweet and very syrupy, making them difficult to enjoy. Overall, the location and maintenance service were the highlights of the stay, but the customer service and additional charges let the hotel down.