Sandals Montego Bay All Inclusive - Couples Only

We went to Sandals Montego Bay for a wedding. We stayed in the Royal Carribean Resort since Montego Bay was full. We were told, upon the sale of the Wedding package, that there was an "on demand" shuttle. This could not have been further from the truth. Getting back and forth from the sister resort was very difficult and we ended up paying for taxi's 90% of the time. Taxi's charge for a couple rate, regardless if you are a single traveler. It was disappointing that shuttle service was not more accessible. This could have been easily remedied, especially with 5 weddings having been scheduled over this weekend. For the price, the food quality was marginal. It took an inordinate amount of time to get drinks. We were also denied room service because we did not have a "butler" service. Drink service on the beach at both resorts was non-existent. We were forced to hike to a bar to get drinks throughout our stay. We were sold high quality service and charged for this, however, service was lack luster. The Wedding planner assigned was wonderful. The spa was under construction so hair and makeup were relocated to a standard room. The space in the room was difficult and it was never "cool" in this room. Our planner did accommodate with a fan, which was nice. The DJ for the reception was great and the staff that was assigned for our private bar experiences was wonderful. Photographers and videographers were amazing and so were the pictures, but again, you are paying a premium for these services. Services that you would expect at an all-inclusive were poor, especially for the amount of money you are paying. Bar service in the resort was slow.

As always, Sandals is the best! Our Room Service was amazing. Roger, the photographer, was our favorite of anyone in any role. We cannot remember her name, but the young lady at the Aqua Center (paired with Roger) was equally amazing. We went on two snorkeling events, and the “guided tour” of these two people (our first event) was just so much better. If I were to recommend to a friend, I would tell him/her to insist on Roger or wait until he is available. I’m sorry to say, but I cannot remember my favorite Bar-Tender. She has a hyphenated name ending with “Gay.” I told her (and I meant it) that she was my second most-favorite person in Jamaica. My wife was of course the first. Anyway, she already knew my “go-to” drink and always asked about food and any activity as well. We had the absolute impression that she truly cared. My favorite entertainer and guest “encourager” was Super Mario. You had several other entertainers but I would say that he was the best. Different subject: Room/Restaurant/Bar Service. We ordered a simple pot of coffee every morning. Honestly, call - to - delivery was never more than five minutes. We ordered service at other peak times, but never more than a ten-minute delivery. We have not experienced this level of service, all the way around, anywhere else except Sandals. Looking forward to our next visit!

Have been to this location many times over the last 40 years and service is always first rate. The employee's care and make you feel welcome from the minute you arrive. They deliver on service in general and the Butler service is top notch.

Visited Sandals Montego Bay 27th September to 4th October 2025, booked a Club Level, Honeymoon, Ocean View room with Tranquility hot tub, Room 606. The experience & service we received was outstanding, the Staff, Dining experiences & options available were excellent. This was our 3rd Sandals Holiday (other two stays were at Barbados) The management team are always about & visible throughout the day & evening and are always very willing to help with any questions/ queries. There are simply too many names to mention who provided excellent service, The Assistant General Manager, Christopher & his colleague Tudeann were outstanding and couldn’t do enough to help & assist with any queries / requests we had, One of the best Holiday experiences / Service we have ever received, in summary i would definitely recommend Sandals Montego Bay, 5 ***** Tim Blackford.

So currently staying at Montego Bay. Don’t get me wrong the room we have is lovely with amazing ocean views. Beach is gorgeous too. I do think we should have been advised that the main bar is currently closed and two of the restaurants have moved into the other restaurant areas so basically closed. Yesterday was our anniversary, we got married at sandals. One of the bars was closed at 8pm and also the cricketers pub at 11pm ( should be 2am) So unless we wanted to walk again to other side of resort you couldn’t get a drink. I am very disappointed with what you get for your money. Think this will be the last time we come to a sandals.

This was the best experience we've ever had Martel oat the piano bar was amazing welcome back we missed you!!!!!!!!!!!!

My wife and I went to Sandals Montego Bay Jamaica in September 2025. We have been to both Beaches Resorts in Jamaica and Turks and Cacios 3 times . This is our first time at a Sandals resort. It did not disappoint. We were extremely pleased. We stayed in the Crystal Lagoon Honeymoon Ocean View with the soaking tub. The room had everything we needed. Plenty of room which was nice because I had a medical scooter. Pros: The food was awesome. My favorite was the Cricketers Pint and the fish and chips. My wife’s was Butch’s Steak & Seafood. The beach and ocean were pristine. With my mobility issue the floating rings were helpful. The swim up pool bar was fantastic . The bar staff were attentive and made great drinks. The games at the beach and pool were fun. Every staff member was friendly and helpful. Some shout outs: Nicole: We wanted to go on the glass bottom boat. It wasn’t running at Montego Bay that week. Nicole set up a time for us at The Royal Caribbean. We were shuttled over for the boat ride and then went to the private island. It was awesome. We had the pool bar all the ourselves and ate at the Jerk Shack. Matthew: He set us up on our first day and answered our questions. Every time he saw us, he made sure we had anything we needed. Hanolon: He was busy cleaning up the grounds but made time to smile and say hi. He really seemed to enjoy his job. Tamera: Great service every time with our pizza at Dinos. Rashid. He always came up to us at Bayside to make sure we were taken care of. Kayla: She came out from the kitchen to ask about our meal. And to make sure we were enjoying it. Aswaana: She helped us from the front desk figure out what to do when our return flight was delayed and we had to change our plans. Scheresa. She was terrific at the swim up bar. All of the bartenders were great! One even made a special shot for my wife’s birthday. Oshane: He came in to decorate our room for my wife’s birthday. It was a great presentation with signs, cake and candles. He was determined to make it perfect. Renee: She set up our trip for next year at Royal Bahamian. She spent a lot of time with us and was extremely nice. Cons: We did have the water not working in our room for about an hour. They weren’t able to find out why. Another issue was when I turned on the ceiling fan the automatic light went on in the walk in closet which scared the crap out of me. More floating rings would help. I know it’s a problem at most resorts, but something has to be done about saving loungers at the beach and pool. I know the butler service does it a lot. But holding a spot when no one shows up is upsetting. There are 14 loungers at the swim up bar. All were being held. We were there for 2 hours and only two couples showed up. Maybe you can have a time the guests are planning on being there and have a sign reserved at a certain time. Your other guests can then enjoy it until that time. It would benefit everyone. Overall, our stay was amazing, and recommend Sandals Montego Bay to anyone wanting a fun and relaxing vacation.

We had the most amazing vacation here! Our butlers Carlene and Palmer made our trip!! They were both so professional, attentive and kind! They go above and beyond to ensure you have a great experience. Carlene is one of the most positive people we have ever met and she was always one step ahead of our needs! She makes you feel so special! Highly recommend this resort and requesting Carlene and Palmer for your butlers!!

I spent my birthday weekend! It was splendid. The food and customer service stood out for me. Special thanks to Tamara and Danielle for the excellent customer service at the Mariners Beach Grill, Natassia at the Jerk Shack who made me feel at home and Shabue also at the Mariners Beach Grill who made my night. The entertainment was a blast! In addition, of course the ambiance. Will definitely be revisiting soon. ☺️Thank you Sandals Montego Bay for my awesome mini vacation! ❤️

The butlers, Dalton and Cassandra made it all happen, salt of the earth people who genuinely care about you. The food was great, service was even better. Pro tip: get yourself a private tour with a gentleman named Watson. Truly incredible person that has an infectious love for his country. Definitely will be back.