Hells Canyon Grand Hotel, an Ascend Collection Hotel

Comfortable

They advertised breakfast was included, then charged me for breakfast, saying it was only for corporations. NOT COOL!!!

We were on bottom floor. Beds comfortable,pillows nice, micro,fridge,restaurants,pools,easy access so I guess everything.

Perfect, beautiful place

The property is centrally located and so it has easy access to restaurants and grocery stores. We have stayed here quite a few times before, and it has always been pleasant.

Unfortunately, with this particular stay at the property, the front desk staff seemed overwhelmed upon check-in and not particularly friendly. When we got into our room and tried to shower that night and the next morning the water was barely lukewarm. I brought this to the attention of the person who checked us out, and they could have absolutely cared less. It’s really a shame because I like staying at this property, but this may very well deter me in the future.

The hotel is great and very comfortable. Quiet too. It is comparable to higher end hotels with a more affordable price.

The only thing I have to complain about is that I got free breakfast with my reservation and during the check in I was not told anything about it. They are supposed to give you coupons to get breakfast at the restaurant and I only found that out when I was about to order a paid breakfast the next day.

The room itself was pretty nice. Good linens, good black-out curtains.

I was quoted a free breakfast on Bookings.com and the front desk staff said that was no longer included, unless I had some special government rate. There is a McDonalds sharing the same parking lot, so I had breakfast there. The heating unit was noisy and the fan in the bathroom even noisier. The front desk told me that the best location in the hotel is the top floor, where it is quieter.