Salthouse Harbour Hotel and Spa

We booked the spa, dinner, room and breakfast package. We arrived at lunchtime and ordered a snack and drink. The staff were amazing and extremely polite. Reception came and found us when it was our time to use the spa. They had arranged for our bags to be taken up to the 1st floor spa. I have to say the area is lovely. Everything in the spa was very modern, clean, and luxurious. With French windows over looking the marina made it perfect. Ruby and ?(sorry I have forgotten your name) were extremely helpful and showed us around and explained how the facilities worked. When it was time for our treatments Ruby and ? came and led us to the treatment room The products were very good as were the facial and massage. They arranged to get our room key for us so we didn’t have to walk down to reception in dressing gowns. Our room 406 was superbly furnished and looked out over the marina. Dinner was really good (too much) and breakfast was amazing. Most certainly will return and full recommend this hotel and spa. We had the most relaxing experience and the staff were fabulous Thank you

We had two nights in the restaurant though sadly unable to stay (group of 19). Great area - felt like being on holiday sitting watching the boats and seagulls! The staff both evenings were great - efficient and could not have done more for us and the atmosphere was fun. Short walk off the Waterfront to the Novotel which was ideal.

Not a fan of the recent renovations/ changes I'm afraid. The previously spacious and relaxing lounge / reception area now feels cramped with the panoramic view of the waterfront from the window seats now compromised. The previously imposing reception desk has been replaced by a small table tucked away in the corner. The restaurant is much lighter (which is a good thing) but also seemed noisier (maybe due to increased number of tables / removal of walls which maybe muffled the sound). The main disappointment for me was the rebrand of the restaurant from a Bistro to a British Brasserie. If it hadn't been for a 'special' I literally wouldn't have wanted anything on the menu. Fish and chips, sausage and mash, fish pie etc are quite frankly uninspiring and what I'd expect from a pub not a high end restaurant. I was tempted by the whole Dover sole until I realised the only potato accompaniment was chips or mashed potato. The choice of only 3 desserts (plus ice cream or cheese) was also poor and unusually for me I chose to skip dessert. Service was good and staff very helpful but sadly I wouldn't rush back.

Modern , eclectic decor , great staff , amazing location

Nothing

Very nice hotel and the staff were excellent. We were part of a group and sometimes they got our breakfast orders wrong or forgotten. Room was lovely with a view over the marina. Would recommend it if in Ipswich

The staff were friendly and most helpful. We arrived early enough to be able to park in the hotel car park and were pleased to find that our room was ready too. Fantastic view from our 4th floor room. A few minor decor and cleaning points which marred what could have been an immaculate room. Was a comfortable hotel in a superb location. Would definitely recommend and hope to return.

We have stayed in this hotel several times and have loved it every time. Rooms are beautiful, spotlessly clean and with a wonderful view of the marina. We had cocktails in the afternoon which were delicious and then ate in the restaurant. Food was very high quality and service friendly and efficient. We will definitely be returning. Only one very small negative is that the toiletries in the bedrooms contain almond oil and there is only a very small warning for anyone with a nut allergy. This is something that should be pointed out during check-in with an alternative offered for anyone who needs it.

Had a wonderful stay very dog friendly very sweet they give your dog a free gift upon stay The afternoon tea was amazing so was the staff. Just a few things like a mark on the walls in the room aswell as a broken desk part but overall great place to stay in by the harbour will for sure come back xx

Birthday celebration dinner and stay overnight: superb service from start to checkout, with excellent meal. Staff seemed to genuinely enjoy and to be proud to provide great service