Grand Hotel Des Etrangers- The Leading Hotels of the World

The front desk/lobby staff, Carmine especially, were incredibly accommodating and helpful. My wife had a medical issue that staff was extremenly helpful in assisting us in getting to local hospital. You really never felt so alone when you're in a foreign and not speaking the language. Well- that is when the staff stepped up and called a taxi to take us to a local hospital - seen by medical staff- medical services rendered and then had a taxi come and pick us up and returned to the hotel where we followed medical advise and knowing now what was the issue. knowing is powerful. Cannot say enough about the hotel and want to extend a million thanks to Carmine and to her co workers- OUTSTANDING

This hotel is fantastic! The room was so clean, has in room tea facilities and quality toiletries. There’s many towels, slippers and dressing gowns. The breakfast buffet selection is vast and had quality items with gluten free and dairy free options. Cooked items are also available to order. Staff service was outstanding and they are incredibly helpful. The pool area and view are lovely. Great service at the pool too with towels already on the loungers and service to your lounger. The pool food menu is very limited however. The Clou restaurant serves delicious food and has a large wine list with roof top dining and lovely ambience. Parking is difficult as it’s a restricted zone but the hotel offer valet parking for €50 per night. Alternatively, we found €20 euro per night parking in the visitor bays at Porta marina which is 5 min walk from the hotel. Location is great however it is next to restaurant that has an outdoor terrace with very loud music until the early hours of the morning that can be heard if you are in the deluxe sea view room. Room service was efficient with quality food. I would highly recommend this hotel and would stay again!

very little The sun set was pretty from the upstairs bar.

Our suit was very badly designed and not at all comfortable. it was on two levels with a slippery wooden staircase and glass banister - not great in the middle of the night. The wardrobe was downstairs but there was nowhere to put ones clothes by the bed. The bathroom was small and cramped, the towel rail so small that when the staff folded our damp towels on it for the night they were still damp in the morning (the towels were small too) The lighting was far too clever and no light by comfortable chair to read by in the night. lighting system was such that if i got up in the night,i had to put on all the lights and wake my husband, to go downstairs and read The staff were unhelpful, i complained on the first evening and they did nothing the manager was even rude.

First time in Syracuse and this hotel perfectly met our needs in terms of facilities and location. It’s expensive - especially for the sea view rooms, but they are very nice and the view is lovely from them. I would use this hotel again if staying in Syracuse.