Courtyard by Marriott Amarillo West/Medical Center

Exceptional service and great customer service

no breakfast included $9.00 for a bowl of oatmeal door on room wouldnt lock

Love that we don’t have to leave the hotel to dine or to drink.

nice

The added fees and lack of service made my stay unacceptable.

Property grounds were in some disrepair, e.g., missing downspouts so rain poured down from the 3 story roof onto landscape beds that consisted of mud and no grass or plants. There was a $12 per day parking fee in an untended outdoor lot which we didn’t know about beforehand.

Rooms were okay- there was a lot of “extra” charges that were not noted when we booked this property. They charged for parking per car, we were aware that the breakfast had a charge, but drinks were an extra additional charge (a black small coffee was an 4$ on top of the 12$ for basic continental breakfast set up- nothing special whatsoever). They even charged for the soap and shampoo. I wouldn’t have booked that had I known in advance.

Pleasant Stay Marred by Hidden Parking Fee at Amarillo Courtyard Our recent stay at the Courtyard by Marriott in Amarillo, Texas, located off I-40, was a mixed bag. As first-time guests, we were initially impressed by the hotel's attractive exterior and welcoming atmosphere. The check-in process was smooth, with a friendly and efficient front desk representative. However, our positive impression was quickly dampened when we were informed of a $12 parking fee during the final stages of check-in. This fee, while not exorbitant, came as a complete surprise. We had not seen any mention of it during the booking process or on the hotel's website at first glance. Upon closer inspection, we discovered that the parking fee was hidden behind a secondary click, requiring users to delve deeper into the website's information. While the hotel itself was pleasant and the staff courteous, the lack of transparency regarding the parking fee left a sour taste. It felt like a hidden cost, and we believe such fees should be clearly and prominently displayed on the initial booking page or website. Pros: * Attractive and well-maintained hotel. * Friendly and efficient front desk staff. * Convenient location off I-40. Cons: * Hidden $12 parking fee, not clearly disclosed on the website. * Lack of upfront transparency regarding additional costs. Overall: The Courtyard by Marriott in Amarillo has the potential to be an excellent choice for travel

The room and property were clean. The staff and service were great. Paying to park in a normal parking lot, not so great. Breakfast buffet not great and definitely not worth the price.

Check in girl Janay was awesome and kind. Beds are very comfy.