Campanile Hotel Glasgow - SECC

Check in was painfully slow, the customer in front of us was told that when she booked online her payment was declined so she just accepted this and paid again. Finially when it was our turn we were told the same that online payment had declined, i assured her it had not... following a long conversation where she disagreed with what site i used to book and the room rate i had paid she accepted that it had went through and said that hotel.com had not made payment to them! There was an awful smell in the lobby near the bar entrance. Bar staff were not very friendly, once i ordered the girl serving me barely looked up and didnt advise how much my order was, she just handed the card machine for payment. Location wise it is very good, customer service terrible, room was very basic and dated. Will not be returning.

Checked in to another guest saying their room hadn't been cleaned. Wasn't told that breakfast is more expensive on the day when I asked about adding breakfast on. Corridors could have been cleaned better.

Phone operator was not nice

The stay was very good . Clean Tidy room . Staff pleasant . We have stayed at the Campanile many times over the years going to various concerts .Parked in Hotel car park free . On this occasion we were informed at reception that a new car parking system in place for the Hotel car park . For up to 24 hrs now costs £12.20 . An additional cost we were not expecting . As a result we will not be staying at the Campanile again .

Convenient location. Dislike was first night the Hotel was busy with event at Hydro and smokers noisy outside ground floor bedroom all night. One of our 2 rooms was moldy and window wouldn’t lock despite being ground floor and unsafe

Overall hotel was ok felt like the staff was untrained. Food would of been good if it had actually came out hot found it very over priced for what it was

I asked for bins to be emptied and more toilet rolls on our 3rd day but it was never done. A light was out in the bathroom which made it a little gloomy for applying makeup etc. Maintenance issues. Also no one told us to book our breakfast the night before to save money. Just a little more training of staff perhaps. Otherwise a basic room was all we needed and that is what we got.

While the room appeared clean at first look, we noticed things like red spots looking like blood and other stains on the walls in the bathroom. The ceiling had water damage and was peeling. The bed was not very comfortable and the pillows awful. For the price, it was a place to lay our heads for a night. The free parking was helpful.

Our room was incredibly small, we barely had enough space for our bags. The quality of the linens and beds were not great and our air con was broken, but it was a safe and quiet space.

Only okay - very tired and dated and not very clean.