Hilton Garden Inn Irvine East/Lake Forest

Clean and quiet

Great location

Too expensive. You have to pay for breakfast $28 bucks per plate. Hallways in hotel to Hot. Owner keeps the air off. The hotel carries the name Hilton. But it's not a Hilton hotel.

great!

From the point of check in, our experience was graced with helpful staff, clean rooms and a comfortable environment to sleep and relax in.

It was the closest hotel near our family weekend outing

When booking, we specifically requested a quiet room on an upper floor away from elevators and high-traffic areas. Unfortunately, upon arrival, we were given a room directly across from the elevator and next to the pool—exactly what we had hoped to avoid. The front desk staff wasn’t rude, but gave off a vibe of disinterest, like they were ready to be done for the day. The room itself had several issues: the refrigerator wasn’t working, there was no remote for the TV, and the Keurig pods were all used. We requested fresh coffee pods, but they never arrived. Thankfully, we had a cooler for essentials and grabbed coffee elsewhere the next morning. For a stay that cost a couple hundred dollars per night, we expected a higher standard of service and attention to detail. While none of the issues were major on their own, together they added up to a frustrating experience

great stay... nice people, great food.

The front desk staff is not polite and friendly and we felt like not welcome upon checking in.. Poorly attitude assisting us in setting up the cellular phone WIFI system… My understanding that I made my reservation that the breakfast is included… We were charged with our breakfast for our 2 days stay…Please verify and thank you..

This is a very comfortable hotel. The restaurant serves breakfast, lunch and dinner. They serve cookies every day at the front desk. My room was nice and came with a refrigerator and microwave. There is a small pool and jacuzzi outside. It is close to restaurants, stores, and the tollway.

When we checked in, the roll-in shower room we reserved was not available. None of the keys worked & you had to hunt down staff anytime you wanted to get back into your room.my nephew was issued the wrong key and someone was already in the room. There was a constant smell of burnt wires in our room and the smoke alarm was wrapped in plastic. One elevator was inoperable. The pull-down shade had holes & gashes. 2 night stay and room was never cleaned.

Did not have the roll-in shower that was reserved. Keys didn’t work. One elevator didn’t work. Shade had holes and curtain didn’t pull across. Very disappointed