Holiday Inn Express Hotel & Suites Cheyenne by IHG

We should have walked out when the customer ahead of us, walked back to the Check In counter and told the clerk that the room wasn't made up and ready for new occupants. It went down hill from there. We were assigned our room and as we went to it we noticed the rug in the hallway was dirty, torn and really worn out. Our room was very updated, few pictures, very minimal in design. We travel with an electric refrigerated food box and when we plugged it in, it blew a fuse. It took three different times, and three trips the poor night clerk had to make to our room, to find a place where we could plug our refrigerator in. We needed some heat in the room, so we set the thermostat to what we wanted and when it got to the temperature in the room, it continued to heat the room, and it got so warm that we had to keep turning the furnace off and on. We ended up sleeping the night with the heat off, because it was not controllable. We were not pleased with that situation at all. The breakfast was also lacking. My husband picked up a bagel and it was so hard there was no way that he could eat it. It was obviously very old. So he tried an English muffin, same result. He finally tried toast, toasted the bread and it was almost eatable. There is much more that we could write, but it really was a terrible beginning to our holiday trip. We would never stay there again, and don't recommend anyone to stay there. The rooms are newly redecorated, but that does not mean a great night.

Loved the breakfast. Beds were really comfy.

They would not let him stay because he was under 21, even though weather has the roads closed.

Very clean hotel. Staff was very nice.

Daytime manager, Lillian, needs some classes in people skills. She is rude and not accommodating. Will never stay in this hotel again because of her. We are even a holiday inn member and were still not treated well. The front desk people were great. Just not the manager.

Nice overnight stay while traveling through Wyoming enroute to South Dakota. Clean, modern with a friendly staff.