Holiday Inn Express Hotel & Suites Cheyenne by IHG

Friendly, helpful staff. Clean rooms, pool and hot tub clean and working as expected. Great breakfast.

It's being remodeled construction equipment parked in front of the building

The hotel is on what it looked like the tail end of a remodel. The huge negative is they charged $270 including fees for a one night stay in a basic double bed room on a Monday night. I've spent less than that at high end 5 star hotels on a regular basis. Since they are just off the highway the phrase "HIGHWAY ROBBERY" definitely applies. There are other choices there as well as a 1/2 mile ride into town some other great local places to stay. Hindsight is definitely 20/20 on this one.

Stay was a great stay. Shower loaked in on the carpet through wall. I reported it and they turned in a maintenance ticket.

The main reason for staying at this hotel was for the hot continental breakfast and the pool / I called the week before my arrival to confirm my reservation and was never advised that the hotel was undergoing renovations so if my five day, 2 days we were only offered cold items, prepackaged muffins, etc for breakfast so we ended up spending $ for two days of breakfast out and the pool was closed the entire time

Well, the first thing was when I booked the room. It was one of the most expensive rooms I’ve had to book in my life and I’ve traveled thousands of nights at Holiday Inn. When we got in, found out my telephone in my room didn’t work. The refrigerator doesn’t work in my room. the ice machine on our floor doesn’t work. When I told the front desk, they just kind of shrugged their shoulders and said “oh well “. Normally, if you had to pay extra, you expect at least things to be working. As a diamond elite member of IHG, I may have to evaluate and switch over to Hilton because I’ve never had an experience like this at the Hilton.

Been staying at IHG hotels for 20 years. First Holiday Inn & Suites that suddenly believe they are worth $20 more in the middle of a stay. I have always had an estimate of costs thru IHG and never had new rate charged in the middle of my stay. Two days in a row I have had to get my key card reactivated. “ they are a very sensitive card” the desk says. While the new renovation is nice the PIA is the rate change! Make sure you know what day they feel you need to spend more after 2 days of a 4 day stay!!!!!

The property was under construction and it was not noted anywhere when I made the reservations or before I arrived at the hotel. They stated they had a continental breakfast, but due to the construction they did not provide any food as was promised on their site. My father also stayed at the same hotel and was also not notified when he made the reservation or before he arrived. The staff on site were friendly. Also the first room I was offered was not clean so we were allowed to move to another room.