Holiday Inn Express Hotel & Suites Cleveland by IHG

Staff rude , breakfast trash

I made a mistake and ordered an accessible double room. I thought I was given the room because I asked for an early check in, but found out later that night I ordered. The room had a really bad smell when I walked in. I sprayed some spray I had but eventually the smell took over. My husband was not comfortable in there at all. The room need a lot work done look someone just been patching up. We stay here all the time and looks like each time it get worse.

super friendly and accommodating staff. Facility was older but staff maintained as best they could. Our Keurig did not work in our room, but there was coffee in lobby most of the time. Beds was very comfy and our room was clean. That is what matters.

Easy to find , good location Good breakfast. Very comfortable bed. Friendly staff. Parking.

The remote control for the tv did not work, the iron had a shortage in it and would not stay hot, there was stuff in the drawers, the refrigerator was not on.

Great stay. Excellent hospitality.

Excellent breakfast, spacious room, a well run hotel. Plenty of eateries close by

We paid way more than we should have to stay one night at this property and it is absolutely disgusting inside. The fact that they can take this money to stay here in the state it is in - is beyond belief. The fact that this site is endorsing this property has me thinking to switch to another site. The rooms are filthy. There are stains all over the chairs, the curtains have huge holes/runs in them, the sheets are stained and the head boards are nasty. Housekeeping should be fired. The property looks run down, loose screws, mold, horrible paint jobs, it's an abomination. If you think you are paying a little extra to stay in a nice room, think again. This place is completely vile.

The mattress was very comfortable!

Friendly staff