Holiday Inn Express Hotel & Suites Cleveland by IHG

Everything was fine

Very nice hotel to stay. Quiet. Good breakfast.

Property in need of lots of minor repair and a deep cleaning. Bathroom needs update

Old and in need of repair/uodates. Our door did not latch or lock which was not okay for two young girls traveling alone. Light/fan in the bathroom made the worst loud squealing noises. Desk lamp was broken. Carpet was dirty. I’ve stayed at motel 6s nicer than this place.

Desk personnel was great. Building is old and needs alot of repair. Room did not look clean, spiderwebs in corners. Way too expensive (173.00 per night)for what you get. And beds were like laying on a concrete floor !!!

We had a good experience at the hotel. Staff service was amazing! The actual hotel is old and dated. The bathroom smelled like cigarettes after taking a shower and the smoke alarms were tinted yellow from previous smoking. AC blew cold and beds were comfortable

Dirty. Bugs. Gym has been closed for years. Staff is friendly - but they don’t control the spending that needs to be done to repair/maintain it properly. Way too much $$/night given the above.

It was ok. It needs to have some upgrades and more cleaning but all was well for the couple of nights

Everything was ok.

Staff throughout hotel were friendly and helpful! Jessica texted me in the morning to welcome us and let me know that our room was not ready but she’d text again once it was. NO OTHER HOTEL CHAIN HAS EVER TEXTED WITH INFO PRIOR TO OUR ARRIVAL!!! Our bed and pillow were comfortably, and heater worked and was quiet. The only deficiency was the bathroom in our room. It was clean and serviced, but fixtures, paint, tub, were old, and walls needed to be patched, repainted, and baseboard tile had been ripped away.